Personal Banker - Westfield

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions and innovative use of technology for more than 75 years.

The Person al Banker position is included in a workplace model that does not allow remote work.

• Process and validate a variety of financial transactions, including accepting and dispensing cash, cashing checks and other instruments, and maintaining accurate records of same.
• Communicate with customers and potential customers to gather information for the evaluation of needs and recommending STAR’s products and services to fit those needs.
• Accept loan, credit card, and other payments.
• Accurately balance and maintain cash drawer.
• Provide superior customer service.
• Initiate new accounts.
• Evaluate and respond timely to customer issues, through direct personal action or referral to proper source.
• Provide customers with account‑based information and assist with other services.
• Maintain and update knowledge relating to bank products, services and procedures.
• Adhere to and apply all operational policies and procedures.
• Complete annual compliance training.

• Ability to identify and recommend customer solutions.
• Ability to provide superior customer service.
• Strong attention to detail with accuracy in processing.
• Strong organizational skills.
• Strong oral and written communication skills.
• Strong critical thinking and problem‑solving skills.
• Ability to keep current on product and service offerings.
• Ability to align with STAR’s Core Values and Brand Behaviors.
• Proficiency in computer skills, including Windows‑based systems.

Selected candidates are intended to become a Personal Banker II after 90 days of employment and must complete all certification requirements.

The Person al Banker role requires approximately 38.5 hours per week, scheduled between 8:30 am and 5:15 pm, Monday through Friday, with a rotating Saturday shift from 8:45 am to 12:15 pm. On weeks you are scheduled to work Saturday, you will receive a shortened workday that week.

Assignments or training sessions may be held at various locations, such as Marion, Fishers, and Fort Wayne.

• Affordable Medical/ Vision/ Dental Coverage
• Flexible Dependent Care Account
• Health Savings Account (with employer contributions)
• Prescription Drug Plan
• Employee Wellness Initiatives (physical/mental/financial)
• Health Management Reimbursement Program
• Short Term/Long Term Disability
• Life Insurance
• Tuition Reimbursement
• Competitive Pay and Bonus Program
• 401(k) (with employer match)
• Generous Paid Time Off including 10 ½ holidays.
• Eligibility of benefits is determined by employment status classification and may be discussed during the interview process.

Equal Opportunity Employer (EEO)
STAR Financial Bank is an equal opportunity employer with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.