Plan Termination Consultant, FuturePlan

Position Summary

The Deconversion Consultant becomes the primary contact once a client has notified their Service Consultant of disengagement or plan termination. You will own the end-to-end deconversion experience, ensuring all plan administration work is completed accurately and efficiently. This includes partnering with internal departments under heightened urgency to properly transfer or close out the plan, delivering a seamless and compliant transition that reflects Future Plan’s commitment to excellence.

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Serve as the primary point of contact for clients and advisors throughout the deconversion process, managing expectations and driving timelines.
• Own all aspects of plan administration for assigned deconversion cases, including compliance testing, annual valuation, Form 5500 filing, and final asset distributions.
• Prepare necessary government forms and ensure compliance with DOL and IRS requirements.
• Partner with internal departments (Compliance, Trust Accounting, Operations, etc.) to coordinate and expedite deconversion activities.
• Perform census review, eligibility calculations, trust accounting, and asset reconciliation.
• Identify and resolve plan discrepancies, ensuring all corrective actions are completed prior to plan closure.
• Track progress of all deconversion cases to ensure deadlines are met and dependencies are managed effectively.
• Maintain proactive communication with clients, plan sponsors, and internal teams, providing status updates and resolving issues promptly.
• Champion continuous improvement by identifying opportunities to streamline processes, reduce risk, and elevate client satisfaction.

N/A

• Education & Experience
  • Bachelor’s degree in Business, Finance, Accounting, or related field; or equivalent professional experience.
  • 5+ years of experience in retirement plan administration, deconversion, or financial services; experience with multiple plan types (DC, DB, Combo) strongly preferred.
  • Familiarity with recordkeeping platforms such as FTW and ASC; ability to quickly learn and adapt to new technology tools.
• Technical Skills
  • Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook); ability to manage and analyze data effectively.
  • Working knowledge of ERISA, IRS, and DOL regulations, and plan document structures (prototype and individually designed).
  • Experience with plan reconciliations, trust accounting, and conversion processes.
  • Proficiency in InContact (call center platform) and Salesforce (CRM) for client communication and workflow management.
• Core Competencies
  • Exceptional client service orientation with strong presentation, facilitation, and negotiation skills.
  • Excellent written and verbal communication skills; ability to communicate clearly and professionally with clients, advisors, and internal teams.
  • Strong analytical and problem‑solving abilities with meticulous attention to detail and accuracy.
  • Ability to manage multiple priorities and deadlines in a fast‑paced environment while maintaining quality and compliance.
  • Demonstrated ability to exercise sound judgment on issues that could impact financial outcomes and client relationships.
  • Skilled in conflict resolution and escalation management.
• Behavioral Attributes
  • Collaborative team player who thrives in a culture of accountability and innovation.
  • Adaptable to change and committed to continuous improvement.
  • Willingness to work additional hours as needed to meet client and business needs.
  • Embodies Future Plan’s core values and approaches every task with a “Day 1” mindset.

To ensure associates can effectively perform their job duties with no distractions, a reliable virtual workspace is required. There must also be an uninterrupted family care plan in place during business hours. The internet work speed must be 25 Mbps or…