Travel & Credit Cards Specialist

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The Travel and Credit Card Specialist is responsible for overseeing, analyzing and continuous improvement of Travel related operations and Credit Cards program of the University. This is advanced specialized work in coordinating, implementing and administering certain aspects of the University Procurement Card (P-Card) program and Travel related operations. Independent judgment is exercised within general guidelines and established policies of the Controller’s Office and the Finance and Business Services division.

• Acts as a functional expert for the Credit Cards program and Travel expenses processing ensuring all related processes run accurately, recorded timely and in compliance with policies and regulation.
• Acts as the first point of escalation for issues or questions from our internal and external customers including employees of Accounts Payables and University Departments.
• Reviews and updates PCards and Travel expenses related policies and procedures and recommends changes based upon changes to applicable laws, technology (upgraded functionality or implementing previously unused functionality), and use of LEAN principles to reduce waste.
• Facilitates communication across supported business units to build relationships and ensures that business needs and goals are met.
• Provides superior customer service to the University community in resolving Pcard and Travel expense reports issues.
• Leads continuous improvement initiatives, aiming to deliver efficiencies in operations.
• Leads standardization and documentation efforts across supported processes.
• Research system and processes issues, collaborate with other departments as needed to identify cause of the issues or errors.
• Ensures that internal controls related to Credit Cards transactions and Travel related expenses are executed/ improved to support best internal control practices.
• Provides training to new and existing employees.

• Bachelor Degree with 2+ years of experience OR Associates Degree with 4+ years of experience OR 5+ years of experience

• Direct experience with Accounts Payable or Customer Support operations in a financial setting.

• Strong analytical and problem-solving skills required
• Ability to interpret and enforce policies and procedures required
• Proven experience in identifying and quantifying complex problems and providing creative resolutions
• Excellent verbal and written communication skills with ability to convey information to internal and external customers a clear, focused, and concise manner
• Strong customer service and support skills, ability to work collaboratively in a dynamic environment
• Proficiency in MS Office products

• Knowledge of public sector financial practices and procedures, especially in a university setting.

Resume and Cover letter

A criminal background check is required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify.

For positions that are approved for remote work:
Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty

Staff or . Questions and follow-ups regarding requests should also be directed here.

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with…