Director of Accounts Receivable

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This is a hybrid role located out of our Merrillville, Indiana office (3 days onsite, 2 days remote).

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels and restaurants across the country. We know the hospitality business, like life, is about how you make people feel. That extends to how we support our guests, our partners, and our internal teams through accurate, timely, and trustworthy financial practices.

The Director of Accounts Receivable (AR) is a key financial leader responsible for overseeing all accounts receivable operations across the hospitality portfolio. This position, based out of the home office, ensures timely and accurate billing, collection, and reconciliation processes while maintaining strong internal controls and supporting property-level and corporate teams. The Director of AR helps maximize cash flow, reduce financial risk, and reinforces the company’s commitment to accurate financial practices, timely collections, and efficient AR operations.

• Lead, mentor, and provide AR guidance to property-level management and financial teams.
• Design and implement AR policies, procedures, and best practices aligned with industry standards and company objectives.
• Identify opportunities for process improvement, automation, and system optimization.
• Oversee end-to-end AR activities, including billing, invoicing, collections, payment application, and reconciliation.
• Oversee and manage the credit card chargeback process, ensuring timely dispute resolution and communication with properties.
• Ensure accuracy and timeliness of all AR (cash, credit cards, direct bill) across multiple properties and brands.
• Manage credit approval processes, credit limits, and risk assessments for clients and groups.
• Monitor aging reports, delinquency trends, and collection efforts to ensure strong cash flow performance.
• Ensure compliance with brand standards, corporate policies, and regulatory requirements.
• Partner with property finance teams and managers to address and resolve billing concerns promptly, supporting efficient operations and positive client experiences.
• Liaise with properties and external clients to address escalated billing or payment inquiries and engage collection agencies if needed.
• Prepare and distribute monthly AR reports to senior leadership and property teams, providing insights into aging, collections performance, chargebacks, and trends.
• Conduct training and support sessions for property-level and corporate teams on AR processes, billing standards, and best practices to ensure consistency across all locations.
• Collaborate with internal audit and accounting teams to support month-end processes and financial reporting.
• Oversee AR system configuration and data accuracy across PMS, POS, and financial platforms.
• Lead initiatives related to AR system upgrades, integrations, and digital payment solutions.

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 5 years of professional experience in accounts receivable, credit management, or hotel finance/accounting.
• Prior hospitality industry experience strongly preferred.
• Proven leadership experience managing corporate-level or multi-property financial operations.
• Strong understanding of hospitality financial processes, group billing, and brand requirements.
• Exceptional analytical skills with experience interpreting financial data and generating insights.
• Excellent communication, negotiation, and relationship-management skills.
• Strong attention to detail and ability to manage multiple deadlines in a high-transaction, fast-paced accounting environment.
• Proficiency in hospitality AR and financial systems preferred.
• Demonstrated ability to streamline processes and drive operational efficiencies.
• Ability to evaluate, implement, and enhance financial technologies to drive process improvements and standardization across all properties.

• Medical, Dental, and Vision insurance starting on Day 1
• Vacation and Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• 401(k) with company match
• Discounts on hotel rooms, dining, and other travel and entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.