Services Specialist

Job Summary

Working as part of the Premium Service team, the Premium Services Specialist supports all premium and financial processes for insurance carriers who are Covenir clients. The Premium Services Specialist will be responsible for all supported premium and financial functions including receiving and accurately posting payments for carrier insurance policies as well as processing all billing functions including EFT setup/transmission/reconciliations, credit card reconciliation, as well as return premium and claim check payments.

• Process inbound insured payments and assure payment has been applied appropriately in the system of record.
• Perform daily and monthly payment, EFT, credit card, and bank reconciliations.
• Research and resolve financial discrepancies.
• Verify and issue claim and refund checks.
• Respond to email inquiries from clients and agents.
• Track and escalation any abnormalities in normal Premium Service activities that indicate potential problems.
• Act as an ambassador in building a positive work culture for the team and overall company.
• Follow processing guidelines provided by assigned carrier customers to assure compliance and top‑level service.
• Work independently, effectively manage workload and time while collaborating with peers to accomplish common goals.
• Manage a high volume of work with frequent procedural changes in a fast‑paced environment.
• Establish and maintain positive relationships with insureds, agents, and client company representatives through friendly, customer‑oriented service.
• Process high volumes of work with frequent procedural changes with near 100% accuracy.
• Assist as requested in other functional areas of Covenir to support client needs as required.

• Position offers opportunity to work remotely based on business need.
• Regular worker type.

Entry level

Full‑time

Other

Software Development

Auburn, MA

$‑$