Collections Analyst

As a Collections Analyst at Corcentric, you will join a driven, ambitious team within an entrepreneurial global organization. As a technology-enabled Managed Services provider, we specialize in Account Receivable services, managing complex commercial collections portfolios on behalf of our customers. In this role, you will manage a portfolio of unique customer accounts; you will be responsible for collecting payments and organizing collection plans, with the goal of reducing past due accounts and bad debt exposure.

In addition to business-to-business collections experience, the successful candidate will also demonstrate critical thinking, professional communication, organization, and time-management skills.

We are currently hiring out of our Downers Grove, IL office, and are pleased to offer a hybrid work-from-home schedule of 3 days in-office, every first and third week of the month.

This key position reports to the Collections Manager within our Financial Operations & Managed Services team. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

• Managing a collections portfolio, following account-specific operation procedures and service-level agreements.
• Reviewing and monitoring assigned accounts and all applicable collection reports.
• Initiating collection calls to business accounts, identifying key points-of-contact and building relationships in support of strategic collections efforts.
• Communicating professionally, leveraging your interpersonal skills, negotiation abilities and influencing skills to achieve desirable outcomes.
• Proactively communicating updates to clients and internal stakeholders, providing timely follow-ups on payment arrangements and customer requests.
• Analyzing, researching, and resolving client billing problems and deductions, identifying root causes contributing to account delinquency.
• Reviewing credits limits, assessing account delinquencies, and making recommendations to management.
• Staying well-organized, following documentation procedures across various customer portals and internal systems.
• Preserving a positive customer experience, escalating issues when appropriate, and collaborating effectively with cross-functional team members.

• Experience in commercial, business-to-business collections
• Excellent attention-to-detail and the ability to read and analyze financial statements, demonstrated through account reconciliation experience
• Proficient Microsoft Excel skills, with the ability to navigate, organize, and manipulate, large, complex data-sets with ease.
• Strong learning aptitude, with experience navigating various enterprise systems (ERPs), along with the ability to efficiently learn new systems and processes.
• Customer-focused professional communications skills, with the ability to effectively build rapport and navigate difficult conversations, maintaining positive relationships with high-profile accounts.
• Excellent time-management and organizational skills, with the ability to effectively prioritize tasks and manage multiple accounts with unique requirements and complex workflows
• Critical thinking skills, with the ability to identify and resolve issues, analyze root cause factors, and take action to prevent recurrence.
• Innate sense of accountability, taking ownership of responsibilities and always striving to improve.

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

• Broader knowledge of accounting principles, accounts payable, and procurement processes
• D365 or Microsoft Dynamics software experience

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands‑on with…