Services Specialist

Premium Services Specialist page is loaded## Premium Services Specialist locations:
United States - Worcester, MAtime type:
Full time posted on:
Posted 4 Days Agojob requisition :
R48155
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* Job Summary:

** Working as part of the Premium Service team, the Premium Services Specialist supports all premium and financial processes for insurance carriers who are Covenir clients. The Premium Services Specialist will be responsible for all supported premium and financial functions including receiving and accurately  posting payments for carrier insurance policies as well as processing all billing functions including EFT setup/transmission/reconciliations, credit card reconciliation, as well as return premium and claim check payments.
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* Job Description:

** The Premium Services Specialist will:  
• Process inbound insured payments and assure payment has been applied appropriately in the  system of record  
• Perform daily and monthly payment, EFT, credit card, and bank reconciliations  
• Research and resolve financial discrepancies  
• Verify and issue claim and refund checks  
• Respond to email inquires from our clients and agents.  
• Track and escalate any abnormalities in normal Premium Service activities that would be  indicative of potential problems  
• Act as an ambassador in building a positive work culture for the team and overall company  
• Follows processing guidelines provided by assigned carrier customers to assure compliance and  top level service  
• Work independently, effectively manage your workload and time while also working with your  team of peers to accomplish our common goals  
• Manages a high volume of work, and frequent procedural changes in a fast-paced environment  
• Establishes and maintains positive relationships with insureds, agents and client company  representatives through friendly, customer-oriented service  
• Processes high volumes of work with frequent procedural changes with near 100% accuracy  
• Assists as requested in other functional areas of Covenir to support client needs as required  
• Responds during catastrophic weather events to support peak level of claim call intake as  required  
• Position offers opportunity to work remote based on business need.
** Worker Type:
**** Number of Openings:
** 1locations:
United States - Worcester, MAtime type:
Full time posted on:
Posted 30+ Days Ago Covenir is the Property and Casualty insurance industries leading provider of technology enabled business process outsourcing (BPO) services.  Covenir is trusted by leading carriers and MGA’s to provide services to support key transactional activities in areas including Customer Support/Call Center, FNOL/Claim processing, Underwriting, Premium & Payment Services, Sales Advisors, as well as Print and Distribution.  With offices in Massachusetts, Illinois, Georgia, and Alabama we are well positioned to support all of your insurance processing needs.

** Our Mission
** Covenir’s mission is to provide unparalleled insurance processing services that allow insurers to focus on their core business. We transform “BPO” from Business Process Outsourcing to be BETTER Process Outsourcing. Our services can be used individually, on a short-term basis or as a full back office solution. We provide all our services with complete transparency to our client companies, but we are invisible to their customers and agents.  

Our work is done with strict adherence to a standard operating procedure created with each client and monitored and reported on a monthly basis. Our team consists of seasoned professionals, many of whom hold active insurance agent licenses. We can customize our services for each carrier client.
** Our Value Proposition
** Covenir’s team of insurance professionals thinks beyond the routine daily tasks to create more efficient, high quality and cost-effective ways to perform and manage insurance operational activities allowing your team to focus on what they do best. We work very closely with our insurers to determine how they want their services delivered and then tailor a solution that meets those needs, create a top performing team to deliver on the commitment and then do what we do best:
Deliver.

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