Collections Manager

Full time;
Exempt

HYBRID or Remote

Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

Provides leadership to and has operational responsibility for the management of assigned department. Oversee the quality and compliance regarding laws and regulations and identify areas of improvement.
Must have mortgage servicing Collection Manager experience and Fannie Mae( FNMA), Ginnie Mac, Ginnie Mae.

• Work with senior management to plan, develop, organize, implement, direct, and evaluate goals, budget, and activities of assigned department.
• Develop and implement appropriate measurements and controls to ensure compliance with government regulations and organizational policies.
• Maintain departmental staffing and productivity standards within allocated budgets and resources.
• Review operating results and evaluate against goals and department standards; monitor and report trends and re‑align staff to meet objectives/changing business needs.
• Participate in interview and selection processes with supervisory and higher job positions.
• Make recommendations in hiring, firing, advancement, promotion, or any other change of status of department staff within the guidelines of budget and communicated procedures for such change of status events.
• Approve timely and accurate responses to all internal and external audits, compliance reviews, requests for information, etc., ensuring information is provided in accordance with organizational policy and standards as well as regulatory requirements.
• Implement policies and procedures that result in high quality service to clients and a positive work environment for staff to promote the retention of both.
• Consistently demonstrate an ability to strategize and problem‑solve when challenges arise.
• Identify new opportunities for departmental growth and productivity.
• Serve as a mentor to department and share knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge.
• Prepare and submit departmental reports as requested.
• Successfully complete annual regulatory compliance training.
• Performs other related duties as assigned.

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years of Collection Management experience in Mortgage Banking/Servicing or related financial services.
• Must have working knowledge of mortgage servicing operations and mortgage quality assurance.
• Strong knowledge of mortgage compliance and regulations.
• Solid PC skills:
  Proficient with Microsoft applications and mortgage servicing platforms.
• Strong analytical and problem‑solving skills and attention to detail.
• Ability to handle complex, multiple tasks simultaneously in a fast‑paced environment.
• Ability to coordinate multiple and changing priorities.
• Effective verbal and written communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences, including the ability to handle confidential or sensitive information with discretion.
• Ability to motivate others and serve as a role model for organizational and departmental initiatives, procedures, and values.

• Knowledge of mortgage servicing software and platforms.
• 5-10 years of mortgage servicing experience.
• 5 plus years of management in the financial services/mortgage industry.
• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long‑Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

The employee must be comfortable in either an on‑site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to…