Associate Business System Analyst

You’ll join CIBC’s Fraud Contact Centre team. As an Associate Business System Analyst, you will be responsible for investigating account transactions in order to determine possible fraud or unusual activity. You will take actions to mitigate losses on suspected fraudulent activity. You’ll maintain superior customer service level in dealing directly with both internal and external clients. Reconciliation Knowledge would be an asset in order to maintain accurate and consistent records.

Ability to keep reports organized and up to date. Proficiency in creating daily summary reports using SharePoint and other relevant applications. Experience or familiarity with the chargeback process would be beneficial.
* At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
*** How You’ll Succeed
**** Who You Are**
* ** You act like an owner.
** You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
* ** Your influence makes an impact.
** You know that relationships and networks are essential to success.
* ** You inspire
** outcomes by making yourself heard.
* ** You give meaning to data.
** You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
* ** You can demonstrate experience
** in Microsoft Excel, Microsoft Outlook, COINS/COLT, PRM, IBCS, CRS / ICBS.
* ** Values matter to you.
** You bring your real self to work and you live our values - trust, teamwork, and accountability.
* ** Fraud Monitoring
- ** Identify suspected fraudulent activities using knowledge of risk management principles, policies and procedures to mitigate fraud and minimize losses to CIBC & Simplii Financial in an efficient and timely manner to meet productivity goals. Analyze and investigate alerts to identify suspected fraud activities and take appropriate action based on standard procedures.
* ** Client Engagement
- ** Provide effective customer service to CIBC customers by telephone, to convey factual information relating to suspected fraudulent activity where the issues may be sensitive or where potential conflict may exist, adhering to CIBC Privacy Policy at all times. Interact directly with external CIBC clients by phone to understand issues and complaints relating to suspect or actual fraudulent activities, using standard processes to reach resolution.
* ** Reporting
- ** Document resolutions and the decisions made by updating the relevant databases to ensure correct outcome for each file investigated and prioritized.
* ** Relationship Building
- ** Work with NRM and CIBC / Simplii Financial partners to complete investigations to reach resolution when required. Work with CIBC frontline employees to validate and gather required information on suspected fraud activities to reach resolution.
* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program , defined benefit pension plan , an employee share purchase plan, a vacation offering, wellbeing support, and Moment Makers, our social, points-based recognition program.
* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
* CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailb
* CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values:
Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
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