Mortgage Loan Processor II; Mid-level

Mortgage Loan Processor II (Mid-level)

Join to apply for the Mortgage Loan Processor II (Mid-level) role at Equity Resources, Inc.

Equity Resources is a family‑owned mortgage company dedicated to improving the lives of families. We offer a fun, friendly environment where teams work together to meet daily goals. We are hiring a Mortgage Loan Processor II to handle end‑to‑end loan processing for multiple loan officers.

• Hybrid schedule for Central Ohio candidates, remote work for others
• Flexible hours: 8:30 AM – 5:00 PM or 8:00 AM – 5:00 PM (with lunch)
• Generous PTO, 10 paid holidays, birthday off
• Full benefits package including pet insurance, medical, dental, vision after first 30 days
• 401(k) with company match
• Referral bonuses: $500 per borrower referred, up to $5,000 for referring an experienced Loan Officer
• Stable company, grown since 1993

• At least 3 years recent mortgage loan processing experience (ideal 3‑5 years)
• Must reside in a state where Equity Resources is licensed
• Experience supporting multiple loan officers/originators
• Preferred experience with Encompass LOS
• Can manage up to 30 loan files simultaneously with accurate documentation
• Work independently with minimal supervision
• Organized, thorough in gathering borrower information and managing files
• Strong interpersonal skills, building trust and communicating with borrowers, team members, and third‑party vendors

The primary objective is to fully process, submit, approve, close, and fund loans with minimal involvement from the originators.

• Answer phone calls and provide timely updates to customers
• Monitor loan progress and follow up on outstanding items
• Order and follow up on third‑party items (title, VOEs, VODs, insurance, appraisals)
• Pull credit bureau reports and coordinate with credit bureau for updates
• Ensure loan packages are complete and compliant before underwriting
• Follow up with underwriter for approvals and conditions
• Maintain Raving Fan Service culture through customer contact and product knowledge
• Adhere to company policies, procedures, and ethical standards
• Perform additional duties as needed to support loan files and team goals

Equity Resources, Inc. is a privately owned mortgage company headquartered in Newark, Ohio. Licensed in 22 states, we operate branch offices across many locations. Our vision:
Improve the Lives of Families. We celebrate 32 years of business and continue to grow.

Equity Resources offers comprehensive total compensation and benefits package: medical, dental, vision, 401(k) with match, company‑paid life insurance, and more.

Equity Resources is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.