Fraud Task Force Analyst

Join to apply for the Fraud Task Force Analyst role at Connect One Bank
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Full-time

Connect One Bank proves that putting people first is a better way to do business. At Connect One, we’re builders—of businesses, communities, and equity. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make an impact. We are a growth organization by design; it is part of our DNA and we take pride in seeing our employees grow with us.

Founded in 2005 by an entrepreneur, we have grown into a high‑performing commercial bank, inspiring a new model for the industry’s future. By embracing technology and all the ways it can help us become a world‑class service organization, we support small business owners by fueling their mission. People First is the blueprint for our culture, the foundation of everything we do and the decisions we make.

A Fraud Task Force Analyst will verify potentially fraudulent transactions directly with clients. This process ensures that each transaction is either validated as legitimate or confirmed as fraudulent. If a transaction is confirmed to be fraudulent, the analyst will elevate the case to the fraud support team for further action. The analyst is the first line of defense between automated fraud monitoring and full fraud investigations.

• Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, and providing clients excellent service.
• Use active listening skills during customer interactions to apply analytical reasoning to examine customer data in real time.
• Navigate multiple bank systems independently to understand issues and assess outcomes of different courses of action related to moving forward with customer fraud inquiries.
• Document proposed solutions or next steps within multiple systems with written clarity, using effective verbal communication skills to gain customer consent on a resolution.
• Receive and review fraud alerts sent by the Fraud Analyst, verifying them with clients.
• Make outbound calls to clients to verify transactions flagged as potentially fraudulent.
• Evaluate potential fraudulent transactions based on client history, behavioral patterns, and transaction details.
• Contact clients directly to confirm transaction legitimacy using secure callback or multi‑factor verification processes.
• Follow strict call verification protocols to ensure identity confirmation and prevent social engineering.

• Strong ‘People First’ interest and ability.
• Expert knowledge of various federal regulations including the Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm‑Leach‑Bliley Act, Regulation E and the US PATRIOT Act.
• Strong analytical skills.
• Strong knowledge of Word, Excel and Lotus Notes.
• Strong knowledge of all bank products and services.

• 2+ years prior relevant banking experience.
• Excellent verbal and written communication skills.

• World class health, vision, and dental benefits on day one.
• 401(k) with employer match.
• Hybrid work from home (depending on role).
• Employee appreciation events (team building, softball games, food truck days, etc.).
• Employee assistance programs (EAP).
• Wellness programs (flu shot, preventive care, health program services discounts, etc.).
• Tuition reimbursement.
• Employee discount perks.
• CNOB community service events.

Studies have shown that individuals from underrepresented groups may only apply to roles if they meet 100% of the qualifications. Roles evolve over time, especially with innovation, and you may be just the person we need. We hope you’re open to learning new skills and growing with us. We encourage you to apply to continue making us “a better place to be!”.

$28,000 – $32,000

Entry level

Full‑time

Finance and Sales

Banking

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