Collections Specialist - Remote

Crum & Forster Company Overview

Crum & Forster (C&F) with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2023 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website:

Are you a good communicator – with outstanding phone presence, written communication skills, and research capabilities? One of Crum & Forster’s fastest-growing divisions is looking for a Premium Collections Specialist for our Direct Bill Team. Must have general accounting and accounts receivables background and the ability to ensure that all billed insurance premium is collected within established timelines. Must also thrive on delivering great customer service to our customers, agents, and internal stakeholders in a fast-paced environment, and the desire to join a Great Place to Work-rated Company with an exceptional culture and generous benefits.

What you will do for C&F:

• Responsible for collection and follow up on payment for assigned premium receivables.
• Review accounts receivable aging and other monthly reports to ensure compliance, and accurate and timely collections.
• Research billing disputes, reconcile accounts, provide payment history as needed and respond to customer inquiries within 24 hours.
• Submit requests to correct misapplied cash, write-offs and premium disbursements.
• Determine reasons for non-pay situations and resolve discrepancies with producer or insured.
• Submit Cancellation/reinstatement of current coverage as appropriate to off shore NOC team within 48 hours of receipt
• Promptly resolve service issues and complaints with empathy and in a timely manner.
• Keep accurate records of all customer interactions, transactions, and all steps that were taken.
• Serve as a customer advocate in all interactions to provide an outstanding Customer Experience.
• Communicate any customer service issues to Manager.

What you will bring to C&F:

• One to three years of accounts receivable and general accounting experience.
• Proven ability and aptitude with the Microsoft Office suite of programs (Word, Excel and Outlook).
• Excellent verbal and written communications skills as well as above average math skills.
• Ability to work in a fast paced environment and prioritize workload.
• Demonstrates attention to detail.
• Displays a customer service focus.
• Associates degree preferred but not required.
• Will abide by departmental policies and procedures, including authority levels, to comply with C&F’s risk management controls.

Competitive compensation package

Generous 401K employer match

Employee Stock Purchase plan with employer matching

Generous Paid Time Off

Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing

A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path

A dynamic, ambitious, fun and exciting work environment

We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community.

At C&F you will BELONG

We value inclusivity and diversity. We are committed to…