Client Delivery Advocate - Analyst

Apply for the Client Delivery Advocate – Analyst role at iCapital
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iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. The role requires working in a dynamic, performance-driven, fast‑paced environment, committed to delivering a high-quality, accurate product on a time‑sensitive basis. Daily activities include setting up and maintaining software applications, assisting clients with issues, special projects, sales calls, and supporting the innovative company culture. This position blends finance and technology.

• Financial reporting and data aggregation tools.
• Analyze and explain portfolio performance results.
• Conduct account‑level reconciliation, researching and resolving all breaks, cancellations, and corrections.
• Analyze private‑equity and hedge‑fund statements for input into the system.
• Consolidate data from multiple sources and custodians.
• Provide accurate and timely statements and data entry.
• Generate reports as needed.
• Work with clients and partners to resolve data issues.
• Develop and strengthen client relationships via client onboarding, account setup, training, day‑to‑day support, and issue management.
• Maintain software, system setup, and configuration, including new client setup, financial account and asset classification. Assist with data feed management, custom report creation, liaison with vendor partners for enhancements, and address system data issues.
• Collaborate with the team to prioritize work, ensuring projects are completed on time and to detailed specifications.
• Establish operational effectiveness through the development, adoption of policies, procedures, and controls.

• Bachelor's degree in finance, computer science, statistics, mathematics, data science, or a related field.
• Excellent customer‑relations skills and ability to foster and maintain effective relationships.
• Proactive assessment and action on client and company needs.
• Well‑organized, self‑motivated, prioritizing tasks and meeting deadlines.
• High attention to detail and accuracy while maintaining an organized approach.
• Comfortable with technology, software tools, and applications; strong MS Excel and PowerPoint skills, basic database concepts, programming knowledge, and working knowledge of Photoshop, HTML, or similar.
• Knowledge of liquid investments (equities, bonds, ETFs, mutual funds, SMA/UMA, alternative investments), performance reporting calculations, portfolio management and rebalancing, and RIA investment advisor workflows.
• Critical thinker with strong problem‑solving skills, summarizing information clearly and concisely, both written and verbally.
• Commitment to collaboration and ability to thrive in a team while working independently.

iCapital offers a compensation package that includes salary, equity for all full‑time employees, and an annual performance bonus. Employees receive a comprehensive benefits package with an employer‑matched retirement plan, subsidized healthcare (100% employer‑paid dental, vision, telemedicine, and virtual mental health counseling), parental leave, and unlimited paid time off (PTO). The role is primarily office‑based Monday‑Thursday with flexible remote work on Fridays.