Commercial Relationship Service Specialist II

Commercial Relationship Service Specialist II

Join to apply for the Commercial Relationship Service Specialist II role at Huntington National Bank
.

The Commercial (CML) Relationship Service Specialist (RSS) II is the primary point of contact for assigned Commercial customers and Relationship Managers. The CML RSS II works independently and in partnership with the Relationship Manager by providing a best‑in‑class experience for a diverse Commercial portfolio and by applying knowledge of customer and product onboarding to enhance relationship management, retention, and deepening sales.

• First‑line decision maker who mitigates issues/questions being elevated to management and/or resulting in customer impact; keeps the Deal Team abreast of material changes and risk. Responsible for identifying, researching, analyzing, and resolving complex problems using resources and critical thinking to ensure adherence to bank policies, procedures and retain relationships.
• Utilizes expertise to manage complex, highly visible, large, and/or sensitive customers and services, offering products to grow relationships such as Escrow Services, Deposit Account Control Agreements, FBO’s, Controlled Disbursement, Credit Sweeps, Public Funds; and understanding of large private and public companies ($50 MM‑$2 BB+ annual sales), high‑risk businesses and entity types (foreign‑owned subsidiaries, custody, private investment, private equity) and specialized verticals:
  Fund Finance, Sponsors, Institutional and Government, North American Financial Services, REIT’s, Healthcare, Commercial Real Estate, Tech & Telecom, Large Corp, Middle Market, etc.
• Provides exceptional oversight of onboarding, commercial deposit and loan accounts, has advanced ability to manage all aspects end‑to‑end and facilitate complex features, customer experience, and risks; responsible for handling sizeable relationships, approving multi‑million dollar transactions and special handling of unique requirements relating to the assigned portfolio.
• Represents Huntington’s Commercial brand by providing Category‑of‑One experience for customers; professional, discreet, and positive communications with forward‑thinking solutions.
• Attends customer meetings independently or with Deal Team; participates in deal team and business segment meetings; stays informed of customer strategies, relationship plans, and business team priorities.
• Performs other duties as assigned.

• High school, GED, or equivalent required.
• 5+ years in commercial banking with a focus in deposits, loans, treasury management, customer service, and banking operations.

• Bachelor’s Degree.
• Proficient use of Microsoft Office and other digital resources.
• Excellence in customer service, initiative‑taking, focused and goal‑oriented.
• Excellent written and verbal communication skills, including grammar and demeanor.
• Strong ability to facilitate and negotiate.
• Strong organizational skills with diligence, planning and follow‑up.
• Demonstrates confidence and professionalism, with the ability to collaborate and interact with all levels within the organization.
• Ability to work independently on multiple tasks without compromising quality.
• Enhanced critical thinking and analytical skills.
• Adaptable to change.
• Promoter of Huntington and Commercial cultures.

No – eligible for overtime pay.

Office.

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

$27.40 – $54.33 hourly. This is the base compensation range for the position; actual compensation may vary based on location, experience and performance. Colleagues in this position are also eligible to participate in an incentive compensation plan and receive benefits including health insurance, wellness program, life and disability insurance, retirement savings plan, paid leave, paid holidays and paid time off.

Huntington is an Equal Opportunity Employer.

Tobacco‑Free Hiring Practice:
Visit Huntington’s Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.