Community Banker

Title:

Community Banker

Division:
06 - Retail Banking

Branch:
RBC 3 - Home Office

Location:

6570 Magnolia Avenue, Riverside, CA 92506

Job Type:
Non-Exempt/Prime-Time (32‑38 hours/week)

Hourly Range: $19.00 – $22.00 per hour

Hourly Pay: $20.00 per hour

Reporting to:
Branch Service/Operations Manager;
Next‑Level Manager:
Community Banking Manager;
Senior Manager:
Senior Vice President, Retail Banking

The Community Banker is responsible for providing superior customer service at the retail banking center, receiving and processing funds as required, balancing all daily transactions, and successfully cross‑selling services and products of the Bank. This is a prime‑time position that normally involves working between 35 and 38 hours per week.

Monday – Thursday:
Approximately 8:30 a.m. – 5:30 p.m.
Friday:
Approximately 8:30 a.m. – 6:30 p.m.
Saturday:
Approximately 9:30 a.m. – 2:30 p.m. (half‑day shift)

• Meet or exceed all established goals and objectives for the position.
• Post deposit and withdrawal transactions, handle check‑cashing requests in full compliance with Regulation CC.
• Maintain cash drawer limits, balance cash drawer daily, and assist with proofing daily transactions as required.
• Perform duties such as completing money orders, cashier’s checks, loan payments, collecting service fees, and processing merchant transactions.
• Communicate professionally and effectively with customers throughout all interactions, explaining transaction decisions when needed.
• Adhere to all security procedures, including opening/closing, cash drawer closures, dual control functions, elder abuse reporting, and BSA regulations.
• Generate new business relationships through cold calling, prospecting, community events, telemarketing, and Bank‑At‑Work events; develop a business pipeline and maintain flexibility for offsite development.
• Arrange transfers between accounts and handle loan payment transactions, prepare documents for debit card issuance and lost/stolen reports, and file related records.
• Assist with daily mail, including deposit and loan payment processing; maintain confidentiality of financial information and protect teller keys and combos.
• Maintain inventory of supplies, forms and equipment, and recommend additions or deletions to the Community Banking Manager.
• Establish and maintain necessary records and files; coordinate pickup, opening, delivery, and depositing of mail for the center.
• Ensure credit card cash advance transactions follow policies and proper identification and approval.
• Possess sufficient product knowledge and seek opportunities to explain, promote, or cross‑sell bank services and products; maintain a prospect log and follow up on potential relationships.
• Maintain a high level of job performance to meet or exceed the department’s standards and achieve departmental goals.

• High school diploma or equivalent.
• Successful completion of in‑house training program or other approved training program.

• Maintain a working knowledge of all federal and state banking regulations relevant to tasks performed.
• Work well with customers and staff, both in person and by telephone; good interpersonal skills.
• Sales skills are a plus.

Must have a valid California driver’s license and maintain current auto insurance that meets or exceeds the minimum requirements of the California DMV.