TPA Operations Sr. Performance Analyst

Sr. Performance Analyst - TPA Operations

At Zurich North America Claims we acknowledge that work life‑balance and flexibility are a priority when it comes to choosing your next career move.

Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location while facilitating in‑person connections and collaborative activities when meaningful and valuable.

While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in‑office attendance should be expected. This is a hybrid role within the U.S.; the preferred assigned location is Schaumburg, IL, but we are open to considering alternate Zurich U.S. office locations for a well‑qualified candidate.

Are you passionate about turning data into actionable insights? This role focuses on analyzing complex datasets to uncover trends and drive strategic decisions while also managing the downstream flow of TPA data through Claims Mart—ensuring data quality, understanding actuarial impacts, and resolving data flow issues.

You’ll create visual workflows, evaluate performance, and deliver impactful recommendations to stakeholders.

• As the first point of contact for all strategic initiatives for a region or segment, provide advanced financial analysis and modeling.
• Serve as the point of contact for any supporting external consultancies when needed to assist with business performance reviews, including in-depth analyses in specific areas.
• Lead the preparation of key messages, reports and financial analyses to inform management teams of expected outcomes for specific initiatives.
• Lead the production of periodic benefit follow‑ups for key initiatives within the relevant region or segment to ensure financial targets are met.
• Develop and maintain the governance framework to ensure that all business initiatives are subject to high‑quality, systematic financial scrutiny.
• Prepare analyses and comments for all reporting requirements of the Group's projects and be the first point of contact for all inquiries related to financial projections to ensure that all project outputs are obtained.
• Lead the production of profitability reports on behalf of the region or segment, monitoring performance trends by product or line of business to identify any substantially under‑performing or outperforming.
• Lead the development of new reporting initiatives for the region or segment with the goal of providing additional and deeper insight into performance trends to improve decision‑making.

• Bachelor’s degree and at least 6 years of experience in the accounting or finance area.
• High school diploma or equivalent and at least 8 years of experience in the accounting or finance area.
• Zurich Certified Insurance Apprentice including Associate degree and at least 6 years of experience in the accounting or finance area.

• Insurance industry experience.
• Project management experience.
• CPA, CPCU, CFA or CTP.
• Strong Microsoft Office experience.
• Strong verbal and written communication skills.

The proposed salary range for this position is $85,500.00 - $, with short‑term incentive bonus eligibility set at 15%.

Zurich North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Locations:
Schaumburg, IL;
Atlanta, GA;
Chicago, IL;
Addison, IL;
Boston, MA;
Anoka, MN;
Edina, MN;
Baltimore, MD. Remote Working:
Hybrid.

Schedule:

Full Time. Employment Sponsorship Offered:
No.