Compliance Manager, Complaints
Remote / Online - Candidates ideally in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-01
Coos Bay, Coos County, Oregon, 97458, USA
Listing for:
Upstart
Remote/Work from Home
position Listed on 2026-01-01
Job specializations:
-
Finance & Banking
Risk Manager/Analyst, Regulatory Compliance Specialist
Job Description & How to Apply Below
Employer Industry: Financial Technology (Fintech)
Why consider this job opportunity:- Salary up to $190,600
- Competitive compensation package including base salary, bonuses, and equity
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions
- 401(k) with 100% company match up to $4,500 and immediate vesting
- Generous holiday, vacation, sick, and safety leave
- Flexible remote work environment with opportunities for in-person collaboration
- Shape the strategic direction of the enterprise complaints program by defining vision and governance routines
- Transform complaint data into actionable risk intelligence to improve customer experience and regulatory outcomes
- Enhance the compliance management system through strong program design and continuous control improvement
- Collaborate with Product, Legal, Operations, and senior leadership to inform enterprise risk strategy
- Mentor compliance professionals and implement process efficiencies
- 5+ years of experience in compliance, risk management, or operations, including 3+ years in a leadership role within financial services or fintech
- Comprehensive knowledge of U.S. consumer financial protection laws and regulations
- Proven ability to analyze and interpret complaint data to identify risk themes
- Strong communication and presentation skills with experience delivering insights to senior leadership
- Bachelor’s degree in Business, Finance, Law, or a related field
- Master’s degree, J.D., or advanced compliance certification such as CRCM or CAMS
- Experience designing an enterprise complaints program within a rapidly scaling fintech environment
- Demonstrated success partnering with regulators or auditors on complaint-related exams and inquiries
- Proficiency with data analytics and reporting tools to enhance complaint insights
- Experience building or enhancing a Compliance Management System in a technology-driven organization
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