Manager - Excellency Portfolio Job Abu Dhabi UAE/Dubai,Finance & Banking

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari'ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.

In this role, your key responsibilities include

Lead the segment excellency portfolio including overall liability, assets and wealth book growth in order to enable the achievement of the established targets and objectives
Manage the portfolio and initiate portfolio actions (in consultation with Business Intelligence Unit), in order to help achieve portfolio Key Performance Indicators (KPIs), increase customer engagement, ensure quarter on quarter growth in Net Promoter Score (NPS)
Formulate, develop and oversee customer facing tactical campaigns in order to create awareness and grow the segment excellency portfolio
Coordinate and manage the key relationships with ADCB's internal stakeholders (Product team, distribution channels, Operations, Legal, Compliance, Marketing etc.) for the coordination of assigned portfolio related programmes, processes and initiatives to ensure that these relationships continuously serve the Bank's best interests and support the achievement of the objectives
Manage self and team in line with ADCB's people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank's standards
Demonstrate Our Promise and apply the ADCB Service. Standards to deliver the Bank's required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

At least 4 years of experience in Banking/financial services
Bachelor's Degree in Finance, Commerce or Business
Administration or relevant specialization
In depth technical knowledge of Retail Banking products and services
Numerical and financial analysis skills

What we offer:

Competitive Salary
:
The indicative pay range for this role is AED 19,000- AED 31,500 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
Comprehensive Benefits Package
:
This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
Flexible and Remote Working Options
:
We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
Learning and Development Opportunities
:
We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

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