Remote Customer Service Fraud
Amarillo, Potter County, Texas, 79161, USA
Listed on 2026-01-01
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Finance & Banking
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Customer Service/HelpDesk
Remote Customer Service Fraud $15per Hour + Day One Benefits
Join to apply for the Remote Customer Service Fraud $15per Hour + Day One Benefits role at Global Payments Inc.
Remote Customer Service Fraud $15per Hour + Day One Benefits1 day ago Be among the first 25 applicants
Join to apply for the Remote Customer Service Fraud $15per Hour + Day One Benefits role at Global Payments Inc.
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Summary of This Role Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.
Summary
Description
Summary of This Role Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.
What Part Will You Play?
- Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
- Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.
- Seniority level
Entry level
- Employment type
Full-time
- Job function Other
- Industries Financial Services and IT Services and IT Consulting
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