Document Management Specialist II; In-Office

Overview

JOB SUMMARY

Responsible for maintaining the flow of Ginnie Mae original documents to and from the document custodian; to clear exception items and double loan issues for Ginnie Mae loans; to track and order original documents for servicing of loans, as needed. The position also maintains, orders and tracks records/documents for the company. Order, track, distribute, prep, scan, index all files related to servicing (custodial, collateral, servicing, default, any/all miscellaneous documents).

Communicate and coordinate with external and internal resources to complete pool certifications within required timeframe.

• Complete all research necessary to clear exceptions for Ginnie Mae pool certifications and re-certifications
• Maintain monthly exceptions reports
• Coordinate Ginnie Mae custodian transfers
• Coordinate with custodians, title companies and attorneys as needed to retrieve documents to clear pool exceptions
• Complete all research necessary to close tasks for default, foreclosure, and loss mitigation
• Process orders and coordinate shipment of files to and from client, custodian and attorney
• Research various county website for missing documentation
• Track and distribute custodial documents as required
• Prep and scan custodial documents as required
• Upload scanned images to FileOnQ as required
• Process daily file requests for servicing of loans as needed
• Process orders and coordinate shipment of files to and from storage facility
• Prep and scan files or miscellaneous documents related to the servicing of loans
• Retrieve archived data CDs upon requested
• Prepare modification documents as requested
• Provide weekly updates to team management
• Responsible for attending meetings internally and externally
• Coordinate outgoing document transfers
• Retrieve documents for client and custodian audits
• All other duties as assigned

• High School Diploma or equivalent required
• A minimum two to three years’ experience in banking, real estate and/or mortgage servicing industry; similar clerical roles may be acceptable
• Excellent communication skills, both oral and written; ability to work independently; strong analytical, problem solving, research, interpretive and decision making skills; detail oriented; strong leadership, organizational and planning skills; ability to handle multiple priorities and meet deadlines; able to work in a fast-paced environment
• Prefer knowledge of servicing systems (i.e. LPS), aware of various loan documents
• Typing, Microsoft Word, Excel, 10-key calculator; knowledge of office equipment
• Knowledge of Ginnie Mae, Fannie Mae and Freddie Mac document retention guidelines

Total Rewards

Loan Care’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to atuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $16.54 - $24.71 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with Loan Care®

At Loan Care, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps…