Senior Collections Specialist, Auto

Why consider this job opportunity:

• Salary up to $37.98 per hour
• Competitive compensation package including bonuses and equity
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions
• 401(k) with 100% company match up to $4,500 and immediate vesting
• Supportive work environment with various employee resource groups and social activities
• Flexibility of remote work with occasional in‑person collaboration sessions

• Empower borrowers by providing personalized solutions to help them bring their accounts current through effective negotiation and empathy
• Exceed performance KPIs, including dollars collected per productive hour and promise‑to‑pay commitments
• Contribute to improving collections practices and borrower support initiatives
• Maximize recovery efforts by efficiently driving every interaction to achieve high outcomes
• Secure and uphold borrower commitments, ensuring agreements are fulfilled within specified time frames

• At least 2 years of experience in a collections role at a financial institution with proven success in meeting performance goals
• Demonstrated ability to engage borrowers effectively and handle challenging conversations with professionalism and empathy
• Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices
• Proven track record of thriving in a results‑oriented environment with experience in improving key performance metrics

• 3+ years of experience successfully recovering high‑risk or delinquent accounts, particularly in auto collections
• Proven negotiation skills with the ability to finalize settlements while maintaining positive borrower relationships
• Deep understanding of collections laws and compliance standards
• Experience in analyzing performance metrics to optimize productivity
• Skilled in de‑escalating challenging conversations and presenting effective payment plans