REMOTE Vendor Management QA Analyst

Overview

Come join our amazing team and work a remote schedule!

The Vendor Management QA Analyst I will be responsible for monitoring the activities of the Vendor Management Operations to ensure accuracy, timeliness, and quality of vendor profiles and its compliance with company, investors, and regulatory requirements. Assist with the establishment and enforcement of quality assurance standards and compliance measures for vendor management. Perform all duties in accordance with the company’s policies and procedures, investor guidelines, all US state and federal laws and regulations wherein the company operates.

The approved Target Pay range for this position is $26.00 - $28.00.

• Review and audit all department activities, including vendor profile quality, documents provided and process for submittal to ensure compliance with quality assurance standards.
• Responsible for running and distributing monthly department exception reports to Vendor Management leadership and internal stakeholders in a timely manner and report any anomalies.
• Conduct first level review and evaluation of various vendor compliance documents throughout vendor oversight lifecycle (i.e., new vendor documents, annual re-certification, and vendor status change documents) to ensure compliance with all company policies and procedures.
• Review all vendor compliance documents processed by team in system of record and report any inconsistencies to senior management for coaching opportunities and/or make recommendations of system or process modifications.
• Review and process vendors’ contracts/SLAs/SOWs to ensure compliance with related key performance indicators as established for the vendor.
• Responsible for preparing and submitting necessary documentation to automate department reports and vendors’ scorecards.
• Lead the end-to-end process of developing reports and scorecards with internal support teams (i.e., IT, Business Intelligence, etc.) and business unit leaders.
• Review and respond to internal and external audit requests received by the department as needed.
• Evaluate monthly published scorecards and prepare Monthly Vendors’ Oversight Executive Summary.
• Process vendor communication requests, including tracking acknowledgements as required.
• Oversee the process of reviewing vendors’ on-site audit reports provided by Risk Management to ensure proper notification to internal stakeholders and tracking of any vendor remediation plans.
• Assist management with the review of department's processes, policies, procedures and reports for accuracy and completeness to identify opportunities for associate training or process improvements.
• Perform other duties and special projects as assigned.

• High school diploma/GED or equivalent work experience. Bachelor’s degree preferred.
• One (1) or more years of experience in the financial services industry; mortgage servicing, auditing, finance, compliance or vendor management work experience.
• A minimum one (1) year experience in CMS vendor management operations.
• Management reporting experience is preferred.
• Motivated, enthusiastic, self-starter willing to take-on tasks with minimal supervision and deliver results.
• Ability to work independently and collaborate effectively with the team in a complex environment and regulatory conditions.
• Proficient in MS office, in particular word, outlook, Excel and Visio.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to prioritize and multi-task in a fast pace ever changing environment.
• Ability to organize and meet deadlines.
• Excellent document interpretive and comprehension skills.

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their home ownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit:  .

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k)…