Mortgage Loan Processor

The Role

The Zippy Borrower Processor plays a crucial role in facilitating the smooth and efficient processing of manufactured home loan applications. Your primary responsibilities will include reviewing and verifying borrower documents, coordinating with borrowers over the phone, and collaborating with underwriters and Loan Originators to ensure timely completion of loan files. By leveraging your exceptional organizational skills, attention to detail, and strong communication abilities, you will contribute to the overall success of our loan origination operations and helping our borrowers become home owners!

• Support loan document review and verification as needed to ensure accuracy, completeness, and compliance with company guidelines

• Communicate effectively with borrowers via phone to gather required documents, clarify information, and address any concerns or questions

• Provide guidance to borrowers regarding the loan application process, documentation requirements, and timelines

• Maintain a professional and courteous demeanor while building rapport and establishing a trusting relationship with borrowers

• Collaborate closely with underwriters to resolve any discrepancies or issues identified during the loan processing stage

• Prepare loan files for underwriting review, ensuring all necessary documentation is accurately compiled and accessible

• Provide additional information or documentation as requested by the underwriting team, promptly responding to any queries or concerns

• Adhere to all regulatory guidelines, policies, and procedures throughout the loan processing and underwriting process

• Conduct quality control checks on loan files to ensure accuracy, completeness, and compliance with company standards.

• Provide administrative assistance during peak times or coverage needs, including data entry, file organization, and recordkeeping

• Use mortgage software and related tools to update loan status and track progress when supporting processing activities

• Handle sensitive borrower information with discretion when assisting on loan files

• Passionate about creating better consumer outcomes and solving the affordable housing crisis

• Team player that is self-motivated, proactive, task oriented, and solutions-focused (Let’s help our borrowers!)

• Shows the highest level of integrity, intent, ability and results in all endeavors to build trust

• Desire to work and win in an innovative, fast-paced & committed environment

• Communicative and open to feedback, and willing to give feedback to others

• Collaborative and innovative with a strong desire for the entire team to win together

• 2-3+ years of experience with consumer loan processing or mortgage processing or related. Manufactured housing experience preferred but not necessary

• Proficiency in Microsoft Office and other software tools

• Excellent verbal and written communication skills, with the ability to explain complex concepts to borrowers clearly

• Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously

• Proficiency in using consumer loan or mortgage software, loan origination systems, and other relevant computer applications

• Comfortable working with several technology tools in a digital 100% remote environment

• Familiarity with consumer loan or mortgage industry regulations, guidelines, and compliance requirements

• Ability to work independently as well as collaboratively in a fast-paced, deadline-driven environment

• Customer-oriented mindset with a focus on delivering exceptional service to borrowers

Important Applicant Information

• While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process.

• As a participating employer, we will use E-Verify to confirm employment eligibility.

• Please note that we are currently only hiring candidates who reside in the following states:
  Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, and Wisconsin. Applicants that do not reside in the bolded states will be rejected.

Total Rewards

At Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work.

Our benefits and perks are always evolving, but here’s what we offer right now:

• Competitive Compensation
  :
  We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.

• Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and…