Customer Requisition to Payment Manager

Customer

Requisition to Payment Manager page is loaded## Customer

Requisition to Payment Manager remote type:
Remote (100% telework) locations:
Seattle Campus time type:
Full time posted on:
Posted Yesterday job requisition :
REQ
- ** Job Description
** The Customer

Requisition to Payment Manager is responsible for overseeing the Shared Environment Customer

Requisition to Payment (CR2P) team, which handles Workday management of customer contracts, billing schedules, invoicing, and accounts receivables management. This role plays a critical part in centralizing and standardizing CR2P across all departments in SoM, driving process improvements, and ensuring accurate revenue reporting as per UW policies and procedures.

The Customer

Requisition to Payment Manager will report directly to the Shared Environment Director and is responsible for supervising Shared Environment supervisors. This person will also serve as departmental liaison between UW central finance offices and other stakeholders. It demands strong personal initiative, problem-solving abilities, as well as advanced interpersonal skills for effective communication with faculty, academic staff, employees, and the public.

This role is critical in ensuring School of Medicine (SoM) compliance with University of Washington, State, and funding agency policies and procedures across the full Customer

Requisition to Payment (CR2P) lifecycle. The Customer

Requisition to Payment Manager supports accurate revenue recognition and reporting, which improves operational efficiency and reduces financial and audit risk.
** DUTIES AND RESPONSBILITIES
**** Management of Customer

Requisition to Payment (CR2P) Program (60%)
*** Oversee the SE supervisors and provide direct support in training and standardization of CR2P transactions, ensuring timely and accurate processing of transactions across the School of Medicine.
* Ensure all transactions comply with policies and regulations from the University of Washington, State, funding agencies, and the School of Medicine as well as ensure that relevant documentation is complete and accessible.
* Review and standardize the training materials developed and maintained by the SE supervisors to ensure alignment of CR2P training and best practices.
* Utilize reporting tools to monitor transactions to ensure they are fully processed and approved in a timely manner maintaining accountability and efficiency.
* Perform analysis of transaction volumes and utilize the findings and trends to balance workload distribution across the team.
* Drive process improvement initiatives in all CR2P tasks including billing schedules, invoicing, compliance review, customer service ticketing, accounts receivable, and more.
* Report on data and trends to ensure relevant information is shared throughout the CR2P team.
* Monitor and report on team-wide key performance indicators (KPIs) to evaluate operational effectiveness and highlight opportunities for training, support, or recognition. Share findings with SE supervisors and Director to inform staff development efforts and guide staffing recommendations.
* Ensure all record retention practices adhere to UW policies and Washington State laws, optimizing both efficiency and audit readiness.
** Consultation and Stakeholder Engagement (25%)
*** Serve as a liaison between SE supervisors, departmental stakeholders, dean’s office business unit partners, central finance offices, and SE leadership to resolve escalated issues and ensure service quality in the CR2P program.
* Act as a subject matter expert for CR2P systems, procedures, contacts, and policies.
* Assist users with escalated requests that are highly technical and complex related to overdue balances, customer contracts, billing, and receivables.
* Periodically run reports on ad-hoc banking transactions by SoM departments and analyze outliers to identify if Workday invoicing can be used to record such revenues.
* Coordinate with SoM departments on overdue balances and work with UW central finance offices as needed to resolve aged receivables.
* Communicate policy updates to relevant stakeholders to promote awareness and ensure compliance.
* Collect and evaluate…