Operations Associate

Position Summary

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $13.5 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8‑state territory.

We are One Team Working Together with a focus on our five pillars:
Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

The Operations Associate serves in an operational capacity to support the efficient functioning and monitoring of Farm Credit East's internal operations while advancing strategic initiatives. This role strives to promote good customer and public relations to support an exceptional experience for both customers and internal employees. This role is mindful of all phases of the delivery process and takes responsibility for meeting the needs of both internal and external customers.

The value drivers for this role are as follows:

• Provide ACA wide internal and external customer support for operational processes.
• Fuel organizational synergy through consistent processes and effective communication with other roles.

Come join a collaborative, customer‑focused team at Farm Credit East!

• Processes monetary transactions, including loan disbursements, wires, ACHs, and customer payments, including proper documentation.
• Maintains accurate General Ledger (GL) accounts and provides reports within time frames established in ACA operational procedures.
• Reviews accounting system reports to ensure exceptions are identified and corrected, including correcting accounting system rejects within 2 days and following up on recently processed loan actions to correct loan rejects and ensure billing is scheduled according to the approval and note.
• Effectively monitors the operations dashboard for monetary and document requests (i.e., EFTs).

• Processes fixed‑interest‑rate transactions accurately and timely, including but not limited to interest‑rate locks, issuing interest‑rate lock agreements, and booking fixed‑rate accounts.
• Supports Farm Credit East's real estate tax monitoring policies and procedures.
• Manages the non‑borrower authorization process, ensuring compliance with Farm Credit East policies and procedures and protection of customer information.
• Facilitates quality‑control checks on operations processes as requested, ensuring compliance with ICFR and related policies and procedures.

• Provides exceptional service and expertise in your designated area(s); this may include (but is not limited to):
  General Ledger post‑close reporting, Insurance, UCC renewals, Credit Life Insurance, processing paid‑out loans, modifications, FSA semi‑annual status reports, processing financial services payments, and protective advances.

• Protects the confidentiality, security, and integrity of the Association's systems and data and clients' data.

• This position requires an associate or bachelor's degree in Agriculture, Agri‑Business, Economics, Finance, Business or a related field, or an equivalent combination of education and experience to perform the essential functions of the job.
• This position is primarily conducted out of a physical Farm Credit East office location in order to effectively serve local customers. Farm Credit East requires new employees to work at their assigned office location for the first 2 weeks of employment. After 6 weeks of acceptable performance, the employee is eligible for a hybrid working structure of 4 days in‑office and 1 day working from home each week.

• Salary: $50,000 - $55,000 commensurate with experience

• Short Term Incentive to reward business results

• Retirement Contributions:
  • 401(k) match up to 6% of salary; or, for those unable to take full advantage of the…