Senior Residential Mortgage Loan Consultant

Senior Residential Mortgage Loan Consultant

Location: Kansas City, MO

Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life.

Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we pride ourselves on delivering top‑notch customer service and financial solutions to support our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe exceptional customer service starts with an outstanding work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team.

With over 92 years of success and continued growth, NASB is seeking new team members eager to grow with us!

We are currently looking for a Senior Loan Consultant to join our Residential Lending team.

The Senior Loan Consultant (“SLC”) is responsible for developing repeat and referral relationships and for the solicitation and conversation of self‑generated leads from referral or repeat sources. The SLC facilitates the mortgage lending process for clients seeking home financing solutions and has working knowledge and expertise in conforming, agency, and government mortgage products sold on the secondary market to third‑party investors under the bank’s best‑effort method.

A Senior Loan Consultant will have the ability to sell mortgage products in all 50 states.

• Building and maintaining repeat and referral relationships while soliciting and converting self‑generated leads from these sources.
• Construct a complete and accurate 1003 while utilizing multiple technology options with the consumer.
• Retain any required upfront fees from borrower.
• Collect all applicable information from the customer before submitting the file to processing/underwriting to ensure file quality expectations is met.
• Originate loans for new and existing customers while meeting all company and compliance guidelines/policies.
• Provide superior internal and external customer service that will exceed the customer’s expectations.
• Maintain a work schedule and required working hours consistent with departmental policy, which will include some evening and weekend hours as needed.

• Bachelor’s degree in Finance/Accounting or related field preferred.
• Minimum of 5+ years mortgage lending sales, with documented sustained production history and verifiable income and 5+ years of functional working knowledge of Residential Lending sales and operations experience.
• Advanced knowledge of VA, FHA, and CONV guidelines.
• Ability to understand and lead through complex transactions, multiple property types, markets, and varying loan structures and their impact on security of collateral.
• Strong analytical, problem‑solving skills, and interpersonal communication.
• Sound judgment and decision‑making abilities while working in a high‑pressure environment.
• Adaptability and agility to quickly learn new and changing technology advancements.
• Ability to give cogent financial advice to customers based on individual discretion and judgment.
• Effective business communication skills (both oral and written).
• Excellent time management, detail‑oriented and organizational skills.
• Excellent presentation and organizational skills; ability to collaborate, manage and expand relationships both external and internal customers.
• Ability to effectively lead and drive a high level of production while delivering a consistently exceptional customer experience through KPI and SLA expectations.
• Ability to develop and present information in varied mediums.
• Promote an effective environment across business functions to help provide resolution within teams. Developing a culture of sharing best practices and key findings across all production team(s).
• Highly motivated with the ability to work autonomously with limited supervision.

This position is primarily in‑office with remote work one to two days per week.

NASB offers competitive…