Bilingual Specialist, Credit Card Lending - REMOTE

Bilingual Specialist, Credit Card Lending - REMOTE

BMO is inviting candidates for the Bilingual Specialist, Credit Card Lending – Remote role.

Full‑time, 37.5 hours per week. Remote/virtual. Working hours Monday–Friday 8am–9pm and Saturday 9am–7pm.

• Makes credit decisions/recommendations according to sound credit‑granting principles.
• Provides credit and lending‑related sales and service to BMO customers or prospects.
• Advises customers on borrowing strategies and products that meet objectives.
• Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.
• Escalates complex or unresolved customer situations to managers.
• Performs documentation to ensure requests are accurately processed.
• Maintains current knowledge of personal banking and lending products and integrates into conversations.
• Researches and investigates lending applications following established processes.
• Handles customer contacts in an informed, professional, and efficient manner.
• Integrates marketing promotions and programs where appropriate.
• Maintains confidentiality of customer and bank information.
• Identifies and reports suspicious patterns related to money laundering.
• Adheres to regulatory and compliance requirements (Anti‑Money Laundering, Terrorist Financing, FCAC, Privacy Act).
• Uses authorized credit qualifications as needed.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps.
• May provide training and coaching to junior associates.

• Typically 2–3 years of relevant experience and a post‑secondary degree in a related field or equivalent combination.
• Knowledge of personal lending and home financing products.
• Knowledge of competitive marketplace and product trends.
• Knowledge of contact centre operational processes and policies.
• Knowledge of call centre technology, processes and metrics.
• Term Investment Qualified (as required).
• Specialized knowledge.
• Verbal & written communication skills – good in both French and English.
• Organization skills – good.
• Collaboration & team skills – good.
• Analytical and problem‑solving skills – good.

Salary range: $36,600.00 – $67,500.00.
Salaried
.

Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans, performance‑based incentives, discretionary bonuses.

At BMO we are driven by a shared

Purpose:

Boldly Grow the Good in business and life…

BMO is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request…

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