Senior Billing Analyst

Senior Billing Analyst

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online.

We're energized by new challenges and new possibilities-and we're just getting started!

Our finance team is looking for a Senior Billing Analyst with a strong analytical and detail-oriented approach. This critical role focuses on maintaining the accuracy and efficiency of our billing and accounts receivable operations. The successful candidate can manage multiple priorities, adapt to new systems and processes, be a continuous learner, be a problem solver and will possess an understanding of accounts receivable principles.

• Manage the full billing cycle , from invoice creation and distribution to posting payments and applying credit memos.
• Identify, research, and resolve billing and billing issues , demonstrating strong problem-solving and analytical skills.
• Investigate and resolve payment discrepancies , including chargeback claims, by gathering and presenting compelling evidence to financial institutions.
• Collaborate with sales, customer service, and other internal teams to address billing-related issues and ensure accurate revenue capture.
• Continuously identify opportunities for process improvements and support the implementation of new billing system updates or procedures.
• Monitor and manage accounts receivable aging reports , and collaborate with customers to resolve billing inquiries and collect outstanding payments.
• Perform bank reconciliations to ensure the accuracy of financial transactions and identify and resolve any discrepancies.

• 3+ years of experience in Billing, Order-to-Cash, or Accounts Receivables, preferably in a high-volume SaaS or subscription-based environment.
• Advanced Excel / Google Sheets skills, with experience analyzing large datasets and troubleshooting data anomalies.
• Hands-on experience with Net Suite, Salesforce, and other financial systems (e.g., Zuora, Stripe, Avalara, Workday, etc.) strongly preferred.
• Demonstrated ability to lead cross-functional initiatives, influence without authority, and work effectively with both technical and non-technical stakeholders.
• Excellent communicator, problem-solver, and collaborator with a proactive mindset.
• Able to manage competing priorities in a dynamic environment while maintaining attention to detail and delivering high-quality work.

• Experience with SaaS pricing models (tiered, usage-based, hybrid).
• Experience with global billing operations and sales tax / VAT exemption management.

Pay Transparency - All Full Time Employees

$60,400 - $75,500 USD

• We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you're passionate about supporting businesses and organizations, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we're all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.