Associate, Commercial Loan Servicing Operations; Agency Syndications

Position: Associate, Commercial Loan Servicing Operations (Agency Syndications)
** Primary Role Functions Include**:
***** Manage an agent syndicated portfolio of active credit facilities as the Loan Operations Servicer for a variety of the Commercial Corporate Banking line of business
* Process loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidations
* Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and compliant with documented SLA’s
* Manage and maintain effective oversight across  multiple workflow tools including Gmail, Slack, Salesforce, Customer Hotline
* Maintain relationships with various lines of business, participant banks/co-lenders and partner teams to include escalation, resolution and risk management
* Partner with respective business units and other internal teams to align needs and provide operational support
* Perform & drive team account management, exception reporting, cash breaks analysis and reconciliations within established SLA’s
* Ability to accurately interpret credit agreements, promissory notes etc. in order to determine operational feasibility and maintain data integrity of the commercial loan system of record (ACBS)
* Engage and contribute in virtual and in person forums with business partners, peers, senior leadership and direct team on a regular basis
* Communicate directly with customers & participants for all loan related requests, resolving and expediting inquiries, discrepancies, and special requests via email and telephone
* Contribute effectively to organizational initiatives, drive team goals and foster a culture of continuous improvement, engagement and inclusivity
* A secure home office environment that is free from background noise and distractions
* A reliable private internet connection that is not supplied via cellular data or hotspot   + A private network that is password protected where you have ownership or line of sight to every device on the network  + Internet service must be provided by Cable or fiber Internet Service Provides (ISP)  + Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions  + ISP download speeds on VPN must be at least 5

Mbps, with 10+ Mbps preferred  + To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page
* Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
** Work from Home Living Requirements**:
****** Basic Qualifications**:
***** High School Diploma, GED or equivalent certification
* At least 1 year of experience in Commercial Loan Closing or Commercial Loan Servicing
* At least 1 year of experience in Commercial Banking Operations
* At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
** Preferred Qualifications**:
***** Bachelor’s Degree or military experience
* 2+ years of systems experience in ACBS
* 2+ years of systems experience in Salesforce
* 2+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
* 2+ years of Agent Syndication Loan Closing or Agent Syndication Loan Servicing experience
* 2+ years of experience in Commercial Banking Operations Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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