Credit Controller

Primary Details

Time Type:
Full time Worker Type:
Employee. The purpose of this role is to manage credit control and installment billing functions, ensuring the achievement of targets and goals. This includes performing basic Accounts Payable and/or Accounts Receivable tasks, assisting in credit control execution, monitoring installment billing, and maintaining ledgers for a portfolio of customers. Additionally, the role involves acting as a bridge between transactional activities and stakeholders, resolving complex queries, and ensuring the effectiveness and efficiency of the Credit Control unit's workflow.

Chelmsford/Hybrid

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

• Take full accountability for assigned Accounts, ensuring timely payment of outstanding premium and allocation of cash in the core systems.
• Escalating any debt or cash where they are experiencing difficulties, either internally or externally to ensure these are cleared at the earliest opportunity.
• Review Broker statements, ensuring they are reconciled and queries identified and raised using the internal tools.
• Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.
• Develop, maintain, and enhance process documentation and user guides following the Document Standards templates.
• Ensure quality and timely data capture across all processes is accurate enabling effective MI.
• Analyse all processes and related data, highlighting areas of concerns and propose working solutions where applicable.

• A high level of numeracy and literacy

• Customer service experience with good communications, negotiation and influencing skills
• Experience using MS office applications, Word, Excel, Power Point
• Good understanding and ability to analyse detailed reports.
• Insurance and/or credit control experience within the Commercial/London Insurance market is preferable but not essential.
• An additional language would be advantageous but not essential.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from

As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad
‑ you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet’s future, as well as your own.
Cycle‑to‑Work – benefit…