Management Accountant
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listed on 2026-01-07
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Finance & Banking
Financial Reporting, Financial Analyst, Accounting & Finance
Finance Manager
🌍 UKor Remote (Remote or Hybrid, it’s up to you!)
💰 Dependent on country and experience
Our Perks❤️ Monthly Health & Wellness budget, increasing with length of service
📚 Annual Learning and Development budget, increasing with length of service
🤸🏽♂️ Flexible working in a choice-first environment - we trust the way you want to work!
🖥️ Work From Home Allowance
🌴 25 Holiday Days + your local bank holidays, plus an extra day for every year of service
🎂 Your birthday off
🍼 Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave
⚕️ Optional Healthcare Plan
🛟 Life & income protection (Location dependent)
🤝 Employee Assistance Programme (UK Only)
📈 The opportunity to share in the company’s success through options
🌆 If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace
🦸♀️The Role 🦸♀️
Our mission is to help large successful brands like Uber, Amazon, Wise, Hello Fresh (and more!) put their customers at the centre of everything they do. Using best-in‑class tech in a fast‑developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next.
We're now looking for a talented Finance Manager to join the team!
What you'll be doing:You’ll be responsible for delivering accurate, timely financial reporting, overseeing day to day accounting operations, and playing a key role in process improvement and operational efficiency.
This means you will:
- Own the month end close process, including preparing accounting journals and completing balance sheet reconciliations.
- Provide accurate and timely financial reporting.
- Produce monthly management accounts with clear variance analysis.
- Oversee daily accounting operations, maintaining strong controls and compliance with accounting standards.
- Work closely with the VP of Finance and the senior leadership team to design and enhance processes that support company growth.
- Analyse business performance and product profitability, including unit economics and variance analysis.
- Support ad hoc projects and analysis, including modelling and system or process improvements.
- Collaborate proactively across cross functional teams to resolve issues quickly and maintain data accuracy.
- Experience working in a fast paced, evolving SaaS company or tech start‑up.
- Be a qualified accountant with a solid grounding in accounting fundamentals.
- Have a strong understanding of accounting theory.
- Be highly proficient in Excel - financial modelling, analysis and reporting.
- Exposure to month-end close, management accounts, and financial reporting in a scaling organisation.
- Experience collaborating cross‑functionally with commercial, product, or engineering teams.
- Involvement in process improvement or systems implementation.
- Strong analytical thinking with the ability to interpret financial data clearly and accurately.
- Excellent communication skills for working cross‑functionally and explaining financial concepts to non‑finance teams.
- Have a high level of organisation and attention to detail under time pressure.
- We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.
- We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.
- We act as responsible owners –…
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