Residential Loan Officer

Join to apply for the Residential Loan Officer role at Community Financial Credit Union
.

Posted: 01/04/2026

The Residential Loan Officer is responsible for the origination of residential first and second mortgages that are generally derived from internal sources such as the experience team, provided leads, employee referrals, or refinances for current mortgage holders.

• Respond to internally generated referrals/hot line transfers from branches or care center promptly.
• Reach out to members in the market for a mortgage (leads) with a firm offer of credit within 24 hours of notification.
• Perform outbound calling from internally generated sources to maximize opportunities as directed.
• Accomplish sales goals and meet minimum monthly closed loan and deposit expectations.
• Consult with members about their home financing needs, risks, and lend solutions.
• Fully complete a mortgage loan application and/or an equity application online, over‑the‑phone, or in‑person at member’s insistence.
• Perform other duties assigned by leadership.

• High school diploma or equivalent.
• Minimum 1 year solid work experience in residential mortgage lending.
• Minimum 1 year of experience working with home equities in a sales capacity.
• Ability to obtain Nationwide Mortgage Licensing System (NMLS) registration.
• Solid understanding of residential lending practices and programs.
• Capable of working in a sales‑centric, goal‑oriented environment.
• Exceptional professionalism providing best‑in‑class member experience.
• Excellent verbal and written communication skills.
• Outstanding organizational and follow‑up skills.
• Capable of delivering difficult customer conversations.
• Strong teamwork abilities with co‑workers and colleagues.
• Excellent interpersonal and decision‑making skills.
• Ability to handle the stress of meeting time‑sensitive deadlines.
• Proficient computer skills, including MS Office and databases.
• Ability to adapt well to change and learn quickly.
• Ability to problem‑solve with high personal accountability.
• Proficiency using Excel and Word.

• Proficient with Encompass.
• Experience with originating equity loans/lines.
• Experience in gathering deposits.
• Experience in mortgage lending.
• Experience reaching or exceeding sales goals and objectives.

• Comprehensive medical, dental, and vision plans.
• Four weeks of PTO for all full‑time team members.
• Up to 12 weeks paid paternity/maternity leave.
• Lifestyle Accounts to help with personal wellbeing.
• Family Health Benefits.
• Paid time off to observe all Federal Holidays.
• Flexible work options, including flex scheduling and work from home for many positions.
• A generous 401(k) match.
• Numerous employee engagement activities.
• Community Resource Groups.
• Paid time off for volunteering, caregiving, and family events.

If this description appeals to you, please submit an application! A member of CFCU’s Talent Acquisition Team will contact you shortly.

Community Financial Credit Union is an equal‑opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State, or local laws.

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will discuss the role in further detail if your application is selected to move forward. Community Financial Credit Union does not involve Artificial Intelligence (AI) when evaluating applications. Applications are reviewed by a member within the Talent Acquisition team.

• 500 S. Harvey St, Plymouth, Michigan 48170
• Visit Website