Sr. Escrow Servicing Operations Specialist; remote

Sr. Escrow Servicing Operations Specialist (remote possible) page is loaded## Sr. Escrow Servicing Operations Specialist (remote possible) locations:
USA, South Carolina, Fort Mill:
North Carolina Home - G3:
Georgia Home - G3:
Texas Home - G3:
Florida Home - G3time type:
Full time posted on:
Posted Todayjob requisition :
R053842#
** Who We Are
** Service Mac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.#

** What We Do
** Responsible for processing activities related to escrow account management, including monthly escrow payment management, vendor oversight, insurance claims, and interest on escrow.
** HOW YOU'LL CONTRIBUTE
*** Process servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers, mass escrow analysis processing, off-cycle analysis process and general escrow account maintenance
* Maintain escrow interest rates, process deposits and controls
* Monitor service delivery, productivity, and quality standards for Tax, Insurance, and Insurance Claims vendors. Track activity, process documents and disbursements
* Monitor activities of vendor(s) responsible for printing Escrow Account Statements and checks.  Reconcile files.
* Monitor vendor calls, ensuring that vendors provide satisfactory service to customers and follow defined rules and requirements
* Research customer requests and inquiries. Evaluate multiple factors and resolve issues; communicate results
* Adhere to regulatory and legal requirements, including investor and state guidelines
* May assist with onboarding and training new employees
** WHAT YOU'LL BRING
**** Required Education, Experience, Certification/Licensure
*** High School diploma or equivalent
* Some college preferred
* 2-5 years of experience working in a mortgage environment specific, preferably Mortgage Loan Servicing specific to escrow account activities (real estate taxes, property insurance, escrow analysis, mortgage insurance)
** KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
*** Strong customer service orientation
* Detail orientated
* Strong written, presentation and verbal communication skills
* Problem solving skills
* Strong organizational skills and ability to multi-task
* Strong knowledge of company operating systems
* Ability to understand and adhere to state and federal mortgage lending regulations
** Job Complexities
*** Uses established procedures to perform assigned tasks
* Tasks are generally more complex in nature and may involve evaluation, originality, and judgment
** Supervision Received or Extended
*** No formal supervisory responsibility but is resource to less experienced team members
** Disclaimer
* * The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

Pay Range: $23.37 - $31.15 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and…