Sr Dispute Correspondence Specialist; REMOTE

Sr Dispute Correspondence Specialist (REMOTE)

Join to apply for the Sr Dispute Correspondence Specialist (REMOTE) role at Carrington Holding Company, LLC

The Sr Dispute Correspondence Specialist is responsible for handling Qualified Written Requests and Written Credit Bureau Disputes. Review all written inquiries, disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. Perform all duties in accordance with company guidelines and applicable federal, state and local regulations. Target compensation: $26.00 to $29.00 per hour.

Minimum Requirement: Professional writing experience in a corporate setting (not using a template).

• Review incoming written complaints from borrowers (or their authorized representatives) and perform factual analyses of loan information, transaction histories, and actions taken on the loans.
• Research issues to identify root causes and execute a plan of action for resolution.
• Collaborate with other business units daily to assess appropriate resolution that may improve customer satisfaction.
• Ensure necessary actions/corrections are made to the accounts to resolve disputes, complaints and inquiries.
• Compose detailed factual narratives/responses to borrowers (or their authorized representatives), summarizing results of investigations, outcomes of actions taken, and final resolution.
• Compile all corresponding supporting documentation relevant to the investigation findings.
• Maintain detailed and comprehensive records for all complaints, including error findings identified during the investigation process, and document corrective actions taken.
• Manage and track deadlines to ensure compliance with CFPB guidelines of qualified written requests, notice of errors, and request for information.
• Continuously learn and keep up to date with regulations related to RESPA, TILA, FCRA, and CFPB.
• Ensure adherence to established department and company policies and procedures.
• Knowledge of Microsoft Office Suite required.
• Team player with strong attention to detail, able to work independently.
• Knowledge of relevant industry-specific software packages preferred.
• Analytical, detail-oriented.
• Ability to interact with senior management.
• Ability to make decisions that have significant impact on department’s credibility, operations, and services.
• Ability to organize and prioritize own work schedule on a short-term basis.
• Strong math skills, balance and check results for accuracy.
• Ability to compose letters.
• Ability to express or exchange ideas by means of spoken word, communicating orally with others accurately, audibly, and quickly.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.

• High school diploma required; bachelor’s degree or equivalent work experience preferred.
• Three (3) years of related work experience in a legal, customer service environment, or residential mortgage services required.

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full‑lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their home ownership experience. To read more visit:

• Comprehensive healthcare plans for you and your family. Plus a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses to get paid to help Carrington and Vylla grow.
• Educational reimbursement.
• Carrington Charitable Foundation contributions to the community through causes that reflect the interests of Carrington Associates.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.