Mortgage Processing Service Desk Specialist

Overview

United Community is looking for a Mortgage Processing Service Desk Specialist. This role is a key operational partner supporting Mortgage Loan Originators (MLOs) and Processors. This role manages high‑volume service requests—reviewing dashboards, reports, and shared email inboxes to ensure timely ordering, receipt, and review of essential loan services. The Specialist communicates status updates to Processors and MLOs, performs data entry, uploads documentation to the eFolder, and may complete ad‑hoc loan review assignments that support Compliance.

This position is ideal for someone who thrives in a fast‑paced, detail‑heavy environment and enjoys supporting a high‑volume mortgage workflow.

• Work proficiently across loan systems to support the MLO and Processor teams.
• Monitor email, reports, and dashboards to identify and order required services promptly.
• Order services such as appraisals (final inspections, CDAs, condo approvals, second appraisals), income and employment verifications, manufactured home services, income/asset information, and more.
• Manage FHA case number transfers/cancellations and assign VA appraisals for underwriter review.
• Print and mail refund checks and customer letters.
• Process invoices for payment, upload invoices to the eFolder, and update loan‑level fees.
• Perform file copies and maintain documentation accuracy, including signatures, dates, and data integrity.
• Maintain pipeline visibility—track status of all services ordered, follow up as needed, and respond to status inquiries.
• Keep current on program guidelines, operational procedures, and regulatory requirements.
• Identify potential processing issues and support solutions.
• Assist with implementation of new or updated guidelines, systems, or process changes.

• At least one year of experience in banking customer service, real estate, insurance, or real estate lending
• Mortgage agency lending (FNMA & FHLMC) experience a plus.
• High‑accuracy data entry and the ability to manage a large volume of transactions.
• Ability to work independently, stay organized, and multi‑task in a deadline‑sensitive environment.
• Demonstrated analytical, accuracy, and problem-solving skills.
• Strong phone skills with the ability to coordinate smoothly with MLOs, processors, and third‑party providers.
• Strong verbal and written interpersonal communication skills.

• Must be able to pass a background & credit check
• This is a full-time, non-remote position

FLSA Status:
Non-exempt

Ready to take your career to the next level? Apply now and become a vital part of our team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.