Senior Business Risk & Controls Program Manager-Incident Management; Remote

Overview

This is a remote role that may be hired in several markets across the United States.

The Senior Risk Program Manager position for Incident Management sits within First Citizens Bank’s Enterprise, Technology & Operations (ET&O) organization. The role is a First Line Risk Management position with a primary focus on governing ET&O’s Incident Management program. As a First Line risk professional, the role is responsible for managing business risks and controls across all risk types as required by risk policies, standards, procedures, and/or program requirements.

To provide effective governance, subject‑matter expertise is essential, and a successful candidate must possess strong knowledge of Incident Management processes, preferably in both the First and Second Line.

• The primary responsibility is to develop and execute a First Line Incident Management Governance Program that supports all business units within ET&O.
• Business Risk & Controls Knowledge and Expertise – Develops and maintains a deep understanding of the complexities inherent in the organization’s business environment, including industry markets, products, services, client base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities. Collaborates with cross‑functional teams to assess the impact of external factors including regulatory changes, market disruptions, or business operations and strategy.
• Risk Program Execution – Supports the implementation and maintenance of the BU’s risk management framework. Assists in the composition and regular maintenance of policies, standards and procedures that support risk program execution. Supports a book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives, prioritization of risk management initiatives, and execution of effective root‑cause analysis. Aids in the tracking and resolution of issues across the organization, ensuring timely escalation and remediation.
  
  Produces regular metric‑focused and thematic updates that detail the effectiveness of issue remediation efforts. Coordinates with other functions (e.Compliance, 2
  
  LOD) to ensure alignment with broader risk management and governance objectives. Supports other risk programs including but not limited to Issue Management, Operational Risk Events, and Model Risk Management.
• Regulatory Engagement – Supports regulatory inquiries, examinations, and audits in collaboration with internal stakeholders. Coordinates regulatory submissions, responses, and report requirements, ensuring accuracy, completeness, and timeliness.
• Risk Governance & Reporting – Maintains risk reporting frameworks, dashboards and metrics to provide senior management with timely and actionable insights into risk profile and risk management activities. Prepares regular risk reports and presentations summarizing key risk indicators, risk trends, emerging risks, and risk mitigation efforts for financial and non‑financial risk stripes.
• Foster a culture of teamwork, trust, respect, and inclusiveness.

Bachelor’s Degree and 8 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk OR High School Diploma or GED and 12 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk

Preferred Area of Study:
Finance or Risk Management

Preferred Area of

Experience:

Incident Management in financial industry

License or Certification Type: CRCM, CERP, CCIM, CISM, GCIP – Preferred

Preferred Qualifications
:

• Incident Management in financial industry
• Experience with both First and Second Line program build and execution
• Experience with data mining
• Experience with project management
• Knowledge of risk techniques, practices, and control frameworks
• Knowledge of various banking and government regulatory requirements and processes
• Knowledge of regulatory guidance pertaining to enterprise risk and operational risk
• Ability to work effectively with associates, senior management, and various committees
• Preferred Large Financial Institution (LFI) experience.

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This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, the base pay for this position is generally between $123,978 and $165, definitivo.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at