Fintech Operations Specialist

Summary:

The Fintech Operations Specialist will provide daily banking services, primarily related to file processing of our Financial Technology (fintech) clients, at Global Innovations Bank. The Fintech Operations Specialist may also work directly with customers and will be expected to provide excellent customer service to ensure customer needs are being met. Will provide efficient operations and compliance with Federal and State Regulations as well as bank policies and procedures.

Upon successful completion of training, this role is eligible to be a hybrid office/remote position in either Kiester, MN or Rapid City, SD.

• Interacting with the Bank’s internally-developed payments platform (the “API”) including the downloading of originated processing files (ACH, Wire, Book) for posting to Bank core system and ultimate fulfillment through Bank’s correspondent bank;
• Downloading non-originated, inbound files from correspondent bank portal, posting to Bank’s core system, and uploading to Bank’s API
• Assisting in troubleshooting and error resolution;
• Opening and ongoing maintenance of fintech bank accounts;
• Addressing customer account issues;
• Reconciling transaction accounts;
• Developing detailed procedures for new processes;
• Assisting customer integration process including creation of user guides and other FAQs;
• Preparing materials to assist in development of improved customer experience;
• Evaluating effectiveness of customer experience;

None

• High School diploma or GED required;
• 3+ years banking experience preferred;
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external parties;
• Excellent computer proficiency (MS Office-Word, Excel, and Outlook) and knowledge of changing technologies;
• General understanding of the industry's processes, procedures, and workflow;
• The ability to be proactive and creative in identifying issues, solutions, and opportunities for efficiencies;
• Detail oriented with ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practice;
• Possesses strong work ethic and organizational skills;
• Good decision making and analytical abilities.

• Must be able to talk, listen and speak clearly on telephone/web conferencing;
• Frequently required to use hands or fingers, handle or feel objects, tools, or controls;
• Occasionally required to stand, walk, sit and reach with hands and arms;
• Occasionally lift and/or move up to 25 pounds;
• Specific vision abilities required by this position include close vision, distance vision, and the ability to focus;
• Working from a location where noise level in the work environment is usually low to moderate.

Global Innovations Bank provides a stellar employee benefit package including:

• 100 percent of employee-only Medical, Dental, and Vision premiums;
• 75 percent of Employee + Child(ren) premiums (net of employee-only cost);
• 70 percent of Employee + Family premiums (net of employee-only cost);
• $75 per month contributed to your HSA;
• Up to a 2 percent employer 401(k) match;
• Paid federal holidays;
• Paid time off.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the current position description to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.