Junior Fraud Investigator; Evenings

At Shakepay, we’re on a mission to usher in the Bitcoin golden age. We’re reimagining financial services to give every Canadian their fair shake. Our culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of like-minded people, come and build with us!

About Shakepay

Since 2015, we’ve been building the Shakepay app to make buying and earning bitcoin fast, easy, and secure. In 2022, we launched the Shakepay Card, allowing shakers to earn bitcoin rewards when they shop. Today, more than one million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future.

We’re regulated across all Canadian provinces and territories, and backed by renowned venture capitalists with a funding of $44M. We have a passionate, loyal, and growing community, and we’re looking for people who want to help us build something truly special.

Junior Fraud Investigator (Evenings)

Shakepay has an amazing community of over 1,000,000 customers who trust us with their financial security. We take that trust seriously with a dedicated fraud team committed to detecting, preventing, and investigating fraud, scams, and malicious activities on our platform.

As a Junior Fraud Investigator, you will support fraud investigations from both a customer-facing and operational perspective. Your responsibilities include reviewing fraud alerts, gathering evidence, and documenting case decisions while learning Shakepay’s fraud frameworks and tools.

You will collaborate with Customer Support and KYC teams to resolve fraud-related tickets, escalate risks, and support customers impacted by scams. You’re developing investigative instincts, communicating clearly, and making timely decisions. You’re eager to grow in the financial crime space and help improve fraud processes at Shakepay.

Hours: 1:30-9:30 p.m. ET, Wednesday - Sunday

Responsibilities and Duties:

• Assist in collecting evidence, documentation, and information to support fraud cases.
• Document and preserve case decisions based on fraud risk, supported by facts and evidence.
• Investigate cases from various fraud queues with supervision.
• Use internal systems and fraud tools to make accurate decisions.
• Support ad-hoc fraud projects under supervision.

• Handle fraud and scam-related tickets from initial contact to resolution with empathy and professionalism.
• Improve support processes and communication for scam victims and internal investigations.
• Respond proactively to customer requests related to fraud.

Must haves:

• Basic understanding of digital currencies.
• 1+ years of experience in fraud investigation or related field.
• Excellent written and verbal communication skills.
• Experience with fraud-related systems and tools or in financial crime investigations.
• Ability to multi-task, reliability, collaboration, and timely decision-making skills.

Nice to Have

• Bilingual in English and French.

You’re already a shaker yourself.

Why join us?

• Help shape the future of money: Be part of a team revolutionizing financial services in Canada.
• Impact millions: Help us bring Shakepay and Bitcoin to all Canadians as cryptocurrency grows.
• Grow your career: We support continuous learning, growth, and development.
• Ideas, not titles: We value ideas from everyone.

Perks and benefits

• Ownership: Stock options included.
• Salary growth: Yearly salary assessments.
• Health & wellness: Health and dental coverage, wellness spending accounts.
• Remote work: Work from anywhere in Canada, with optional office access in Montreal and Toronto.
• Level Up: $2,000 annual budget for courses and training.
• Time off: 20 days of vacation plus a $1,000 bonus if all used.
• Parental leave: Up to 18 weeks parental leave with top-up to 100% salary.

We believe potential is as valuable as experience. If you’re eager to learn, grow, and contribute, we want to hear from you. We encourage applications from everyone, regardless of background or experience.