Credit & Collections Analyst; NC

Primary Duties

A Fortune 500 telecommunications company seeks a Credit & Collections Analyst in Charlotte, NC for a long-term, temporary position expected to last at least six months, possibly longer. The position is hybrid: three days onsite (Tuesday – Thursday); two days work from home (Monday and Friday). During the training period, the position is onsite five days per week (Monday – Friday).

The hourly rate is $30-$35, plus benefits.

• Manage collections for assigned accounts with consistent, timely follow-up
• Investigate and resolve customer disputes, claims, and deductions
• Analyze invoices to ensure compliance with contract terms
• Handle customer inquiries via email and phone within 24 hours
• Apply cash and process account adjustments
• Research and resolve complex or uncommon issues independently
• Manage competing priorities and meet tight deadlines
• Support ad hoc projects as needed

• Minimum of 3–5 years of collections experience in an accounting environment (high-volume preferred)
• Strong experience in dispute resolution for Fortune 500 customer accounts
• Advanced Excel proficiency (assessment required)
• Strong communication, negotiation, and customer service skills
• Ability to work under pressure and across departments
• Experience with Oracle or similar accounting systems preferred
• Bachelor’s degree preferred (Accounting/Business), or equivalent experience
• Microsoft Office (advanced Excel required)
• Oracle (preferred)

• ABA-MEC Medical Benefit
• PEP 401k
• Paid Time Off

Frink-Hamlett Legal Solutions is an equal employment opportunity employer and all applicants will receive consideration for employment without discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.

Frink-Hamlett Legal Solutions