Completions Officer​/Case Manager X2 - Fully Remote

Overview

Job Title:

Completions Officer / Case Manager
Contract Type:
Temporary
Contract Length: 12 weeks
Daily Rate:
From £400 to £475

Location:

Remote Working Available

Our client is seeking an experienced Operations professional to join their team as a Completions Officer / Case Manager for a twelve-week fixed-term contract. This hands-on role is pivotal in maintaining operational continuity during a period of change across New Business and Portfolio Operations. You will be the central coordination point for deal completions and ongoing loan servicing.

• New Business & Completions:
  Manage and progress credit-approved deals from approval to drawdown, ensuring timely and accurate completion.
• Provide day-to-day oversight across the completions pipeline, proactively identifying and resolving delays or bottlenecks.
• Liaise with Lending Managers, Underwriters, Legal, Compliance, solicitors, and valuers to ensure a seamless end-to-end process.
• Conduct KYC and AML checks, ensuring compliance with all regulatory and internal requirements prior to drawdown.
• Oversee credit searches and loan data entry, maintaining high standards of accuracy and data integrity.

• Portfolio Operations & Servicing:
  Support the ongoing servicing and performance management of the loan portfolio.
• Monitor compliance with borrower obligations and internal policies through effective covenant reporting.
• Manage loan lifecycle events such as extensions, redemptions, restructures, and variations, ensuring alignment with risk appetite.
• Assist with arrears management, collections, and early-stage enforcement activity, collaborating with internal teams and external partners for timely resolution.

• Operational Delivery & Change Support:
  Act as a central coordination point during transitions, ensuring clarity of ownership and smooth handovers between teams.
• Utilise internal systems (including nCino) to track workflows, maintain records, and support MI and reporting.
• Help deliver against SLAs and KPIs while maintaining a strong execution-focused approach during change.
• Contribute to system testing, enhancements, and short-term process improvements or automation initiatives.
• Provide operational support for project, transformation, or remediation activities as needed.
• Ensure compliance with regulatory requirements and internal policies throughout all activities.

• 8+ years of experience in financial services with a strong focus on lending operations and loan servicing.
• Essential experience in bridging lending; exposure to other lending products is a plus.
• Practical understanding of completions/drawdown and post-completion portfolio servicing.
• Solid knowledge of KYC and AML requirements within lending operations.
• Experience in covenant monitoring, extensions, redemptions, arrears, or collections activity.
• Proven ability to serve as a coordination or "bridge" role during periods of change or increased workload.
• Experience managing relationships with third-party suppliers such as solicitors and valuers.
• Proficient in loan origination and servicing systems with a strong focus on data quality.
• Highly organised, execution-focused, and comfortable in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Familiarity with nCino or similar workflow/loan management platforms is beneficial.

This is an excellent opportunity to contribute to a dynamic team while enjoying the flexibility of remote working. Our client offers competitive daily rates and a chance to make a significant impact in a short period. If you are ready to take on this challenge and support operational excellence, we want to hear from you!

Please submit your CV and a brief cover letter outlining your relevant experience and interest in the role