Head of Compliance and MLRO

Overview

Founded by Mastercard and World Remit former executives, with early employees from Google, Uber, American Express, HSBC and Deliveroo. Volume () is a London-based payments startup on a mission to move money seamlessly around the world 💳

Our mission is to create a universal checkout on the Internet 🌍 enabling online shoppers 🛍️ to pay and businesses 🛒to get paid quickly, easily, conveniently, and eventually for free with just one click ⚡

Faster than Apple Pay, Volume is the only payment method that allows consumers to pay in one-click using their bank app and businesses to eliminate payment intermediaries such as Stripe, Pay Pal, card networks and their extortionate hidden fees 👿

We don’t follow the traditional corporate or start-ups model but empower our people to own their work end-to-end. The challenge is not for everybody, we are entirely mission-driven with a fully autonomous team culture. You decide the strategy, you move the metric, we help to achieve your goals 🏆

• Meaningful equity in the company 💰
• Work from home 🏡 or from our incredible offices in London 🇬🇧 and Krakow 🇵🇱
• A one-off remote-working budget to help you set up your home office 💺
• Quarterly exotic retreats in fabulous locations 🏖️
• 24 days holiday as standard ✈️
• 30 day ‘work from anywhere’ policy 👩💻☀️
• Free lunch 🥙 If you choose to work from the office on Wednesdays

We’re looking for an experienced Head of Compliance & MLRO to own Volume’s regulatory, compliance, and financial crime framework as we scale a high-growth payments and remittance platform.

You’ll combine deep FCA expertise with a pragmatic, commercial mindset, acting as both a strategic leader and hands-on operator.

• Own and evolve Volume’s end-to-end FCA compliance framework (PSRs, AML, KYC, Consumer Duty, DPA).
• Act as the firm’s MLRO, with full responsibility for AML/CTF, SAR decision-making and reporting to the NCA.
• Lead financial crime risk assessments (EWRA, BWRA, CRA) and oversee transaction monitoring and investigations.
• Manage FCA and regulatory communications, acting as the firm’s primary compliance representative.
• Own KYB standards and onboarding risk decisions, including higher-risk merchants and business models.
• Work closely with Banking-as-a-Service partners to align risk appetite and controls.
• Develop and maintain compliance policies, controls, and governance frameworks.
• Support the Risk Management Framework, including 2nd Line of Defence monitoring and testing.
• Deliver clear AML and risk reporting to senior management and the Board.
• Lead audits, regulatory reviews, and remediation actions.
• Build and deliver compliance training across the business.
• Partner cross-functionally with Product, Engineering, Operations, Sales, and Partnerships to embed compliance by design.

• Proven experience as MLRO or senior compliance leader in payments, fintech, or EMI.
• Strong understanding of FCA expectations in regulated, high-growth environments.
• Comfortable assessing and managing higher-risk merchants, corridors, and jurisdictions.
• Commercially minded, practical, and confident making risk-based decisions.
• Able to act as an enabler of growth — not a blocker.

• You have worked for a fast-growing Fintech company
• You have experience in account-to-account or merchant acquiring or payment industry
• You have previously successfully worked in a remote & distributed team

• Bachelor's degree in Business or a related field
• At least 10 years' of relevant work experience
• Excellent written and verbal communication skills
• Ability to multi-task, organize, and prioritize work