L3 Senior Customer Service Apprenticeship; Administration

Northampton, United Kingdom

This Apprenticeship role is offered within the Mortgages function who play a central role in helping customers achieve one of life's biggest milestones: home ownership. The team uses deep product knowledge to ensure each case is managed with care, accuracy and efficiency. Whether its a first time buyer or experienced property investor, they make sure the mortgage journey is as clear and as smooth as possible for customers.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, based at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Uncompromisingly Customer, whatever our role

High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match.

We offer you:

• 25 days holiday per year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days each year, giving you even more choice.
• The benefit of private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub access for a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us.

Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button, where you’ll be asked to answer a few quick questions for us.

We’ll send you our online assessments to complete and there will also be a short video interview to find out more about you. If you are successful, the final stage is a half day assessment event which will likely take place in late March or April.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

You’ll develop in within the 18 month apprenticeship and at the completion of your qualification, you will then officially move into the role of a Customer Advisor. After which point, with further experience within the role, the aim would be develop you into a Senior Customer Advisor.

You’ll join a supportive team helping customers with key post‑completion mortgage tasks, including updating direct debits, processing over payments and supporting mortgage redemptions. With full training and ongoing support, you’ll build the skills to spot vulnerabilities, solve problems and deliver the right outcomes every time.

With full training and ongoing support, you’ll build your knowledge of mortgage journeys and collaborate with colleagues, brokers and solicitors as you grow.