Mortgage Renewal Specialist - Remote - Bilingual

Overview

Employer Industry: Banking and Financial Services

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• Serve as a primary contact for clients regarding mortgage inquiries, ensuring a high-quality client experience
• Analyze clients  financial needs and identify opportunities to cross-sell additional banking products
• Provide accurate information and solutions while adhering to company policies and regulatory requirements
• Maintain up-to-date knowledge of mortgage products and relevant market trends
• Collaborate with internal teams to resolve issues and ensure clients are connected to the appropriate resources

• Fluency in both French and English to effectively serve a diverse client base
• Strong problem-solving skills with a focus on client engagement and satisfaction
• Ability to work independently in a remote environment with a secure and dedicated workspace
• Familiarity with mortgage products and financial services
• Excellent communication skills, both verbal and written

• Experience in a call center or client service role within the banking or financial services sector
• Knowledge of CIBC s mortgage products and policies
• Proven track record of successful client relationship management
• Ability to adapt to changing situations and client needs quickly

#Banking #Financial Services #Remote Work #Client Engagement #Career Growth