Business Rates Manager ( GL Hearn

Business Rates Manager (WSP GL Hearn)

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What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

The Rating team at WSP GL Hearn is a highly skilled and specialised group, dedicated to providing exceptional Rating and Valuation services to clients in the commercial real estate sector. With an in-depth understanding of the complex rating landscape, our team combines extensive industry knowledge with strategic insights to deliver accurate and insightful assessments. We pride ourselves on our ability to navigate changing regulations and market conditions, providing clients with the expertise they need to optimise their property portfolios and minimise their tax liabilities.

With a proven track record of excellence and a commitment to delivering results, the Rating team at WSP GL Hearn is the trusted partner that clients turn to for comprehensive and reliable rating services.

• Daily operational management of one large complex client portfolio or multiple smaller portfolios.
• Verification of rates bills issued by billing authorities in respect of properties throughout England, Wales, Scotland and Ireland; resolving queries where rates bills are not approved.
• Liaising with clients and billing authorities to correct matters relating to occupational changes, rating list changes and exemptions and reliefs.
• Obtaining information from clients and responding to queries.
• Ensuring all portfolio movement is actioned appropriately.
• Creating and delivering quality, accurate reports to clients and senior management.
• Developing and maintaining client relationships, including attendance at client meetings when appropriate.
• Meeting all KPIs as set out in Client Contracts and Service Level Agreements to agreed deadlines and standards with the Client Director and Line Manager.
• Assisting in carrying out one‑off audits of historic rate payments.
• Explaining the functions of the Client Monies service to clients and colleagues and undertaking Client Monies tasks when appropriate.

• A good understanding of the complexities of calculating rate liabilities together with rating appeal and rate relief application processes in England, Wales, Scotland, Northern Ireland, Eire and the Channel Islands.
• Working knowledge of business rate legislation and case law and an ability to explain this clearly to clients and junior colleagues.
• Excellent negotiating and reasoning skills when dealing with billing authorities, utilising knowledge of business rate legislation and case law to support their requests.
• Understanding of the importance of accuracy, timeliness and presentation in client reporting.
• Sound financial and numeracy skills that demonstrate accuracy and financial priority.
• A complete understanding of the functions of the Client Monies Service and the requirements of RICS Rule 8 Protecting Client Money.
• Proficient in use of desktop software and Microsoft Office Suite, particularly Excel, and ability to apply intermediate formulas to manipulate data.

We are one of the world’s leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long‑lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.

Work‑life balance: hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in modern offices across the UK.

Inclusivity & Belonging: we welcome applicants with varied backgrounds and experiences and…