Credit Control Officer

Posted Monday 9 February 2026 at 01:00 | Expires Tuesday 24 February 2026 at 00:59

About the Trust

We're one of the UK’s biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you?

Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year.

Join Our Team:
Credit Control Officer Opportunity

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* Contract:

Fixed term contract until 30/09/2026 ***

Navigate your future and lock in your career as we keep our canals open and alive.

Our Credit Control Team plays a key role in keeping the Trust financially healthy, and we’re looking for someone who wants to make a real impact. We support the full debt‑recovery process for the organisation, handling everything from managing consumer and commercial debt for around 8,500 customers to sending out approximately 10,500 reminder letters each year. We also look after more than 500 active payment plans, raise over 500 legal referrals through our external partner, and manage write‑offs where needed.

A big part of our work involves collaborating with budget holders across the Trust to make sure we’re proactively managing outstanding debt and keeping things moving.

By joining the team as a Credit Control Officer, you’ll play an important part in delivering an efficient credit control service for the Trust and its subsidiaries—helping to protect cashflow and support the long‑term financial stability of the organisation.

Working hours & location

This role follows 37 hours, Monday to Friday working pattern.

This role is based working from home, with a requirement to attend our main hub spaces from time to time for team working and collaborative meetings. It is important that you can reasonably commute to one of our main hubs below.

Relevant Hubs:
Leeds, Ellesmere Port, Birmingham, Milton Keynes, Gloucester.

The regularity & flexibility of travel will be discussed further at interview stage.

Role overview

This role plays a key part in protecting the Trust’s financial stability and reputation. You’ll support effective debt collection processes to ensure money owed to the Trust is recovered accurately and on time. Strong credit management is essential, as poor practice could lead to financial loss, legal challenges, or customer complaints. Because the role involves handling sensitive financial and personal information, you’ll be expected to work in full compliance with the Data Protection Act and maintain the highest standards of confidentiality.

• Support smooth and accurate credit control and debt‑recovery processes, ensuring all work follows Trust policies and legal requirements.
• Use financial knowledge and good judgment to collect outstanding debt, agree payment plans, and recommend write‑offs or refunds.
• Build positive relationships with customers and internal stakeholders to resolve issues and keep debt information up to date.
• Assist the Credit Control Manager with wider debt‑recovery activities and ensure tasks are completed efficiently and to agreed service levels.
• Help colleagues understand processes, provide guidance, and deliver training when needed.
• Take on senior responsibilities such as mentoring new team members, leading debt‑review meetings, and identifying improvements to systems and processes.
• Provide absence cover for the Credit Control Team Supervisor, including preparing reports, overseeing team activity, authorising refunds, and supporting system testing.
• Work to monthly and annual financial deadlines for cash collection, postings, allocations, and customer refunds.
• Demonstrate Trust values in all interactions and contribute to a positive, inclusive working environment.
• Promote diversity and inclusion by challenging behaviours or decisions that do not align with Trust policies and values.

The post holder is responsible for developing and…