Credit Controller

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We are recruiting for a Credit Controller to join our Finance team and play a key role in managing the end‑to‑end credit control process for strategic and high‑volume customers within the Key Accounts sector.

This role will be based in Avonmouth, with flexibility to work from home as part of a hybrid working pattern following a period of training.

Key responsibilities include maintaining ledger accuracy, driving proactive engagement with internal and external stakeholders, and ensuring timely payments to support accurate cash‑flow forecasting. This highly collaborative role works closely with Sales, Customer Service, and Finance teams to resolve queries, minimise overdue debt, and support continuous improvement initiatives.

• Manage the full credit lifecycle for assigned key accounts, ensuring timely payments and minimal overdue debt.
• Reconcile customer statements and maintain ledger accuracy.
• Confirm and communicate payment dates to support accurate cash‑flow forecasting.
• Act as the primary point of contact for invoice disputes and payment queries, resolving issues with a One Touch mindset.
• Provide aged debt analysis, risk commentary, and account summaries for internal stakeholders.
• Collaborate with Sales, Customer Service, and Finance teams to align on resolution strategies.
• Support legal recovery processes where required, including liaison with third‑party agencies.
• Contribute to continuous improvement by identifying root causes of recurring issues and proposing process enhancements.
• Ensure all customer queries are logged in the designated system with timestamps and resolution status.
• Maintain SLA adherence and monitor digital communication adoption.

• Proven experience in credit control, ideally with key account or high‑volume exposure.
• Strong reconciliation and customer query resolution skills.
• Excellent communication – clear, confident, and customer‑focused.
• Detail‑oriented with a proactive, improvement‑driven mindset.
• Proficiency in Microsoft Office and ERP systems.
• Experience managing a high volume of accounts (desirable).
• Knowledge of fraud detection and prevention (desirable).
• Understanding of legal debt recovery processes (desirable).
• Strong team player with a collaborative mindset.

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect.

We also welcome reasonable adjustments to the application or interview process.

Ready to make an impact? Apply today.