Accounts Receivable Administrator

North West London Pathology (NWLP) is an NHS pathology partnership joint venture between Imperial College Healthcare NHS Trust, Chelsea & Westminster NHS Foundation Trust and The Hillingdon Hospitals NHS Foundation Trust. NWLP is modelled as a shared services organisation jointly owned by the three Trusts. The organisation is hosted by Imperial College Healthcare NHS Trust and as the legal entity for NWLP our staff are employed by Imperial College Healthcare NHS Trust.

As the Accounts Receivable Administrator you will ensure that all outstanding debts are pursued and collected for North West London Pathology (NWLP), minimising bad debt whilst maximising profit through chasing NHS & Non-NHS clients and thereby ensuring prompt payment of outstanding invoices.

Reporting to the Head of Finance, you will have a key role in maintaining strong financial rigour in our organisation.

The role will primarily be based at St Mary's Hospital, Paddington, with the potential to travel to the partner sites as required.

We value relationships and feel that face to face communication is important. However, we care about how you work rather than where you work, so the role is open to remote working meaning you aren't required to be in the office 5 days a week. We welcome a conversation with the successful candidate about what remote working looks like for you.

• Responsible for ensuring the client detail database is up to date including name changes, impact or mergers, insolvency or changes in location in order to minimise the level of credit notes raised to incorrect organisations.
• Manage the NWLP debt queries inbox and ensure all customer related queries are successfully resolved in the most efficient and time effective manner.
• Provide robust GPDR compliant backing data for all invoices distributed to NWLP clients at the time the invoice is generated.
• Ability to work with and analyse vast quantities of data, and perform root cause problem analysis.
• Ensure that all Customer invoices are paid both on time and correctly in accordance Credit Control policies and procedures.
• Work closely with the Imperial Credit Control team to ensure all clients are regularly chased for payment.
• Support NWLP Business Intelligence team in addressing client queries especially if backing or price related.

Benefits include career development, flexible working, staff wellbeing programmes, staff awards and recognition scheme. We also have available benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

NWLP Induction

The NWLP induction will run on the first Monday of each month (provided it does not fall on a bank holiday) and includes laboratory training (for relevant laboratory roles). All new staff must attend the NWLP induction during their first week with NWLP.

For 2025/26, see below the start dates which you will be able to book once you have completed all your pre-employment checks.

Monday 2 March 2026

Monday 13 April 2026

Monday 11 May 2026

Monday 6 July 2026

Monday 3 August 2026

Monday 7 September 2026

Candidates are advised to consider these start dates before agreeing end of service date with their current employer.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

• Educated to degree level or equivalent experience or qualifications
• Accounting / Finance Qualification

• Have specialist knowledge of Credit Control processes and systems, as well as general financial knowledge.
• Have experience in a range of accounting areas, financial computer systems and some knowledge of accounting legislation.
• Experience of computerised financial systems as well as PC based facilities such as spreadsheets, databases etc.
• Experience of dealing with multiple stakeholders with conflicting priorities
• Working within the NHS or similar complex organisation

• Knowledge of rules surrounding confidentiality, information governance and the Data Protection Act.
• Ability to work with staff at all levels, with specific ability to work with senior teams
• A good knowledge and experience of computer based accounting systems and Microsoft Office applications
• Evidence of excellent oral and written communication, persuasion and judgement skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.