Mobile Mortgage Specialist Assistant

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* Work Location:

** Surrey, British Columbia, Canada
*
* Hours:

** 37.5
** Line of Business:
** Personal & Commercial Banking
** Pay Details:**$23.37 - $31.20 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
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* Job Description:

** TD is growing their Mobile Mortgage Sales Force and is seeking performance-driven individuals to join our dynamic team! A great specialized role to start your career within MMS Channel.

The TD Mobile Mortgage Specialist (MMS) sales team is a national retail banking channel responsible for acquisition of new mortgage and home equity line of credit business within Canadian Personal Banking (CPB). Our mandate is to deliver new customers to the bank and to contribute to the volume, profits, and market share of TD's Real Estate Secured Lending.

The
** Mobile Mortgage Specialist Assistant (MMSA)
** role contributes to the success of the specialist through specialized credit support by handling credit administration, customer service, and administrative tasks, enabling Specialists to focus on sales and business development while ensuring accuracy, efficiency, and timely commitments. Maintain strong relationships with internal partner groups and teams including responding to questions and concerns.  Follow up with customers to gather documentation to support processing of credit applications.
** Job Details:
*** The position is part-time, minimum 15 hours, and reports to the Manager, MMS Assistants
* We may be able to offer additional hours of work up to 37.5 hours per week, dependent on business volumes
* Work volumes are received directly from your associated MMS during scheduled hours
* The MMS Assistant position is primarily remote, working from your home office or a specific TD location
* Flexible scheduling in partnership with your associated MMS and Manager, MMS Assistants
** KEY

ACCOUNTABILITIES
**** CUSTOMER
* ** Maximize support in relation to credit administration
* Maintain good relationships with partners including follow-up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessary
* Gather client documentation after initial MMS customer meeting and process credit application
* Process assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitments
* Support customer journey through deal process while responding to any mortgage suite details product / policy for clarification
** SHAREHOLDER
* ** Ensure all supporting documentation is received and validated, according to internal processes and/or business/industry regulation, to provide complete and accurate information for credit requests
* Contribute to achievement of MMS credit quality objectives and meeting or exceeding individual targets
* Meet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on time
* Partner with administrative support groups to facilitate the end-to-end credit decision process
* Support the achievement of business objectives by supporting sales goals
* Understand and apply bank and business channel operating policies and procedures
* Contribute to business objectives for Operational Excellence and support process improvement opportunities
* Escalate non-standard or high-risk transactions / activities as necessary
* Be knowledgeable of and comply with Bank Code of Conduct
* Be knowledgeable to full mortgage suite of products and services
** EMPLOYEE / TEAM
*** Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
* Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
* Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions
* Participate in team meetings, employee surveys, action planning, and training sessions
* Contribute to the success of the team by willingly assisting others in the completion of assigned duties
* Contribute to a fair, positive and equitable environment that supports a diverse workforce
* Act as a brand ambassador for your business area/function and the bank, both internally…