Team Manager, Financial Crime, EU, Fluent Spanish and English

Team Manager, Financial Crime, EU, Fluent Spanish and English

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our EU Financial Crime Operations team within our retail team who will supervise screening our customers as well as anti money laundering investigations.

Your team will consist of around 12 Financial Crime Investigators, and could be focused on a number of different tasks - including screening, transaction monitoring, account closures and escalations.

As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes.

You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling.

Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow.

• Conduct quality checks on senior financial crime investigators to drive performance and identify coaching opportunities.
• Handle complex case escalations from senior financial crime investigators.
• Manage personal & professional development of a team of senior investigators.
• Foster a positive, supportive, and high performance culture in the team with high levels of engagement.
• Chair employee relations cases and make decisions consistent with Monzo’s values.

• Fluent in English written and verbal communication skills.
• Fluent in Spanish written and verbal communication skills.
• Strong experience of team leadership across Financial Crime within the financial services sector.
• Proven ability to drive excellent performance through others.
• Strong knowledge and experience in the financial sector, previous experience in carrying out financial crime investigations across either Anti Money Laundering, Screening, or Financial Crime Business Banking is essential.
• Strong knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks.

The working hours to be covered by the team will be 8am - 6.30pm and this will be based on 8.5 hours per day (with a 1 hour lunch included). The successful candidate will be required to be flexible in order to meet our customer demand and this will include infrequent weekend working. The start date for the role will be Monday 8th June and you must be able to commit to the first 10 weeks.

No holidays/time off will be authorised during this period.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet.

Drop us your application, we’d love to hear from you!

🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.

📍 This role is remote based in the UK.

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks…