Graduate Compliance Analyst; Sports

ABOUT US

Spreadex has been a trusted name in sports and financial spread betting for over 25 years. Since expanding into fixed odds betting in 2010 and CFD trading in 2017, we remain the only global operator to offer all these services under a single brand.

Following a quarter-century of sustained profitability, we’re entering an exciting new phase of growth across both our sports and financial divisions. This ambitious expansion is backed by a significant increase in our marketing investment and the recent acquisition of Sporting Index.

This role offers a unique opportunity to join a dynamic and growing team at our vibrant St Albans office, just outside London. The position offers a hybrid working model, combining both office‑based and remote work.

Our office is based in St Albans, Hertfordshire with a fast and simple commute from London and the surrounding area:

• 20 minutes from London St Pancras/Kings Cross by direct train
• Regular services also run from Farringdon, City Thameslink, and Blackfriars
• Easy access from the M1, A1(M), and M25

The Graduate Compliance Analyst (Sports) plays a key role in ensuring Spreadex’s compliance with the rules, regulations, and guidance of our respective regulators, chiefly the Gambling Commission and FCA with respect to our sports betting services.

A degree of flexibility is required to align with the operational demands of the sports betting industry. Working hours (37 hours per week) are scheduled on a planned rota and include regular weekend working (one Saturday or Sunday twice a month) and at least 1 evening shift per week, generally finishing by 19:30. All shifts are planned in advance, with rotas designed to balance business needs while supporting a work‑life balance wherever possible.

This role’s responsibilities are:

• Conducting customer interactions via live chat and phone to understand if customers with high levels of gambling spend are comfortable that they can afford the amounts they are depositing. Documenting the conversation held and any action taken.
• Conducting customer interactions via live chat and phone to understand if customers showing potential indicators of harm are at high risk of harm. Documenting the conversation held and any action taken.
• Responding to ad‑hoc business questions and queries in relation to compliance. Escalating questions to appropriate senior staff members using the correct channels when not able to answer them personally.
• Responding to ad‑hoc customer questions and queries in relation to compliance. Escalating questions to appropriate senior staff members using the correct channels when not able to answer them personally.
• Ensuring that all communication with customers is conducted in a polite, professional, sensitive and understanding manner with the highest standards of English used in written communication.
• Reviewing customer declared income and savings figures where there are signs of obvious inaccuracy or inconsistency.
• Assessing whether customers across brands with similar personal details are the same person.
• Categorising, verifying and assessing customer KYC documentation. Checking for authenticity and any signs of potential financial vulnerability on financial statements.
• Undertaking enhanced due diligence assessments for higher risk customers. Gathering and verifying customer information. Screening against global sanctions lists and politically exposed persons (PEP) databases. Searching public records and news articles to identify adverse media. Assessing and documenting risk.
• Conducting anti‑money laundering (AML) reviews for customers displaying given depositing behaviours. Ensuring records are up to date and scrutinising transactions. Screening against global sanctions lists and politically exposed persons (PEP) databases. Searching public records and news articles to identify adverse media. Deciding whether there are any grounds for knowledge or suspicion of money laundering and documenting the reasons for the decision.
• Reviewing advertising platforms and affiliate partners to ensure that holding a relationship with such partners would not lead to a breach of any regulatory requirements.
• Ensuring that…